Software Technical Support

EDCO Health Information Solutions is currently looking for a Software Technical Support Specialist to join our team of business professionals in Sioux Falls, SD. This is a fantastic opportunity to bring your skills and experience to a growing, thriving healthcare software company. We are bringing on new customers, hiring more team members, and expanding locations.

A successful candidate in this position will enjoy working with internal and external customers on a daily basis, get a sense of accomplishment from troubleshooting and solving problems, and contribute to building documentation and a knowledge base repository while maintaining company standards of performance and security.

We’re looking for someone that can do the following:

• Become a subject matter expert of EDCO’s Solarity software and services in order to provide comprehensive technical support within 6-9 months.
• Proactively and effectively resolve internal and external customer issues and requests. Strong customer services skills are required in this position, as you will spend approximately 20-25% of your day on the phone with internal and external customers and will also communicate with customers through email and Jira, our ticketing system.
• Analyze issue trends to proactively help resolve future issues and request.
• Take the initiative to improve processes, solutions and configurations.
• Adapt quickly to a dynamic and changing environment as volume and type of work varies from day to day, so being flexible and enjoying variety is important.

If you enjoy the opportunity to work independently with a level of autonomy, and collaboratively with your team, this could be a great fit for you. This position may require overtime, and does have an on-call rotation. Additional pay for on-call time is provided.

Desired Skills & Experience

If you can accomplish the above, you’ve got what it takes. The ideal candidate has the following:

• Experience with Enterprise Support, ideally supporting a commercial product.
• Experience with Microsoft Server.
  • Understands local/directory based user/group permissions.
  • Robust understanding of basic file/folder storage logic.
• Working knowledge of basic network concepts and exposure to various file/data transfer methods.
• Has basic MSSQL knowledge.
• Has had exposure to .Net framework.
• Completed, or on path to complete AAS with a technical major.

About EDCO

EDCO Health Information Solutions provides a combination of software, services, and process knowledge to optimize the management of health information in acute and ambulatory settings throughout North America. By leveraging Solarity technology, EDCO has enabled healthcare facilities to maximize efficiencies, reduce cost, and streamline health information to improve patient care. For more information, go to www.SolaritybyEDCO.com.

EDCO’s Core Values

At EDCO, we strongly believe the hiring process needs to be a win-win for both parties We need to be a match for what you are looking for and you need to be a match for what we are looking for. Anything less is not a win-win.

Here are EDCO’s Core Values, so you get a feel for what is important to us as a company:

We Value and Respect People

We are Committed to our Customers

We are Passionate Innovators

We are dedicated to the Highest Quality results

We Work Hard and Celebrate the Journey

We promote a Healthy Life Balance

We drive Continuous Improvement

We Care

EDCO is an equal opportunity employer.