Support Analyst

Albertsons-Safeway Company is one of the largest food and drug retailers with 2,300+ stores. The Albertsons-Safeway family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit and friendliness of our people, we have locations across the U.S.

The Information Technology Department has an opening for a Support Analyst. This position is located in Pleasanton, California.

Position Purpose

Albertsons Companies is looking for an individual with experience in application and systems analysis. This individual will provide technical support to the Supply Chain, Manufacturing and Procurement groups of Albertsons companies. Albertsons-Safeway internal experience is desirable but not a must.

The technical components involve COBOL/JCL programs with DB2 table processing, AIX, Informix, Unix Shell scripts and application of IT Service Management concepts for customer support.

Key Responsibilities include, but are not limited to:

• Continuously pursue high availability of IT services through break fixes, root cause analysis, and permanent resolution of chronic problems
• Identifies when systems applications, servers, computer hardware, system components or other peripheral devices of the assigned systems are near exhausting expected life-cycles; recommends implementations of new technologies accordingly
• Ensure proper integration of new and existing systems that may encompass multiple platforms and/or critical legacy systems and includes network where applicable
• May require on-call availability for critical issues and implementations, based on business demands
• Analyze highly complex business requirements for minor work requests and problems, ensuring design meets supportability requirements and includes sufficient exception handling, logging, and recoverability
• Provide guidance and technical leadership to less experienced application support engineers
• Develop and maintain documentation of processes and user guides for support tools and application changes
• Perform debugging, troubleshooting, modifications, and testing for Business Services solutions
• Ensure compliance with technical standards and consistency with long term architecture plans
• Ensure that customer service is provided at the highest level possible
• Participate in support reviews and project transition meetings

Qualifications:

Required:

• 4-year degree (Computer Science, Information Systems, or related functional field) and/or equivalent combination of education or work experience.
• 7+ years of programming experience using various standard scripting languages and high-level programming languages.
• Experience in OS and Database upgrades
• Strong troubleshooting skills with an ability to quickly diagnose complex production issues
• Strong knowledge of Mainframe technologies: COBOL, JCL, DB2, SQL, TSO
• Strong experience creating and maintaining application processes and documentation
• Working experience in AIX, Unix Shell Scripting and database technologies (Oracle, DB2, Informix, UDB, and/or SQL Server).
• Working experience in creating and maintaining application processes and documentation
• Ability to understand underlying infrastructure for IT services
• Ability to understand client expectations and to resolve issues that may affect service.
• Strong interpersonal skills with the ability to work effectively across multiple levels of the organization.
• Ability to mentor, coach and train other application support engineers
• Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.

Desired:

• Knowledge of monitoring tools such as BMC, Splunk and Fluke
• Experience in working with ServiceNow or similar Service Management tools
• Familiarity with ESP, Changeman, Websphere
• Working experience in a retail environment
• Experience in working with teams in remote locations

How to Apply: Interested candidates are encouraged to submit a resume by visiting careersatsafeway.com

Diversity is fundamental at Albertsons-Safeway. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons-Safeway policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.

We support a drug-free workplace – all applicants offered a position are required to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER