Supervisory Housing Management Assistant

Duties
Summary

The incumbent will manage daily NGIS operations and lodging programs.

Responsibilities

Acts in the capacity as the General Manager (GM) during absence.

Assists the GM in operating a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.

Assists the GM in the development and execution of the installation NGIS business plan, annual budget, and capital plan; and in executing short and long-range financial plans to ensure program goals are met.

Works with the GM to meet or exceed budgeted profit margins by accurately forecasting revenues and expenses.

Monitors, analyzes, and manages facility utilities costs/usage and utility invoices applying accepted billing and accounting practices. Must be a user of the CIRCUITS program and other government specific systems as required.

Participates in achieving the directives of management for the Non-Appropriated Billeting Fund (NABF) when officially designated in writing.

Ensures the efficient and proper use of all non-appropriated funds (NAF), including funds, personnel, facilities, supplies and equipment. Maintains accountability for the safeguarding of all funds.

Participates during fiscal oversight reviews to include inventory and accountability of minor property and fixed assets.

Supports the GM with management of real property resources and provides advice on renovations, improvements, and minor and/or major construction to the GM and the Regional Lodging Director.

Ensures the safety and security of guests, lodging associates, and lodging assets through the development of a comprehensive maintenance and safety program. .

Performs management internal controls (MIC); reviewing and developing internal controls to prevent loss and improve cost saving measures.

Participates in achieving and maintaining accountability for the requisition, receipt, and storage of all inventory, consumable, non-consumable, minor property, and fixed assets.

Accesses and manages Property Record Cards (PRC) using the prescribed Navy operating systems.

Validates reimbursable expenses. Acts as alternate Approving Official for government purchase cardholders, reviewing all purchase requests and approving in accordance with appropriate guidelines.

Provides customer-facing integration, execution, and management of services and resources at the installation level.

Ensures facility and services meet program standards by conducting daily and weekly Room Inspections to continually evaluate facility conditions and staff performance.

Provides program oversight and participates in improvement efforts to include Mystery Shop Calls review of customer response results and room inspections to ensure program standards are maintained.

Responds to all guest comments, in person and via the comment card surveys, in a professional and timely manner and in accordance with program standards.

Participates in meeting program standardization goals and participates in the lodging accreditation program.

Demonstrates and practices proficiency with hotel management applications and reporting systems.

Reviews and validates online property website content and submits changes as required to ensure data is accurate.

Utilizes the Navy Lodging Program’s (NLP) Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting. Accesses management systems and tools (e.g. SAP/Epitome/Kronos/NLP Survey/) as required to meet operating and program standards.

Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue generating opportunities.

Monitors all NAF contracts for public works or private contractor services to the NAF facility, ensuring compliance with the task order.

Provides input for performance work statements for contract services and measures compliance through inspections, audits, and customer critiques.

Markets the NGIS program using technology with approved online, print, and local resources to ensure patrons are aware of the availability of lodging assets and programs.

Directs work to be accomplished by staff.

Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.

Conducts annual performance reviews of staff.

Participates in section staffing decisions.

Ensures staff receives proper training to fulfill requirements of their positions.

Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary.

Supports CNIC’s Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.

Travel Required

Occasional travel – travel required to meet mission requirements

Supervisory status

Yes

Promotion Potential

03

Qualifications

Knowledge of personnel policy and practices to handle human resources requirements in a government environment (e.g., recruitment, performance management, evaluation, etc.).

Knowledge of associated laws, regulations, and policies used by the DoD, Department of the Navy (DON) and other U.S. government agencies to effectively manage individuals and teams in the workplace.

Knowledge of techniques to mentor, motivate and coach subordinate employees and skill in leadership practices.

Knowledge of training and certification requirements for all staff.

Knowledge of the daily operations of a hotel to include safety; environmental and fire prevention regulations and practices; hotel management procedures; and front desk, housekeeping, and maintenance operating principles and practices.

Knowledge of an automated property management system(s), such as Epitome.

Knowledge of and ability to understand and implement NAF budgeting; government procurement procedures; and fiscal, material, and cash management.

Ability to understand and utilize a wide range of DoD, DON, and/or CNIC policies and regulations pertaining to often complex situations involving the planning, funding, construction, maintenance and utilization of government owned, leased, rented or contracted facilities.

Ability to understand and implement CNIC’s EEO policy and procedures

Ability to recognize and define problems, identify alternative solutions, select the best course(s) of action, and submit suggestions or present useful new ideas to improve operations.

Ability to independently plan, develop, prioritize, and manage continuing projects, operations and programs.

Ability to analyze and prepare clear, concise, and technically sound reports related to work within the Branch.

Ability to effectively use a range of software applications for communication and management functions (e.g., Word, Excel, PowerPoint, Outlook, etc.).

Ability to develop and effectively deliver presentations and/or training.

Ability to perform the full range of supervisory duties.

Ability to communicate effectively both orally and in writing, in English.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

Education

Additional information

Some positions have special requirements

This announcement may be used to fill additional vacancies within 90 days of closing date.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to CNI_SE_HQ_N9_NAFJOBS@NAVY.MIL to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire.

Background checks and security clearance
Security clearance

Confidential

Drug test required

No

APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your status is indicated in your USAJOBS account and ALL required documents to claim preference are submitted at the time of resume submission.

WHAT ARE PREFERENCES? Preferences are advantages in the candidate selection process. Individuals can claim the following preferences:

1. Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.

To claim this preference, you MUST:

2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.

To claim this preference, you MUST:

3. Veteran’s Preference/Gold Star Veteran’s Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.

To claim Veteran’s preference, you MUST:

To claim Gold Star Veteran’s preference, you MUST:

***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are considered.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Help
This job is open to