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Supervisor, Culinary Operations (Sharks Full Service Restaurant)

SeaWorld Orlando Orlando, FL 32821 Information Technology

Full Job DescriptionDid you know?

SeaWorld Parks and Entertainment has rescued more than 36,000 animals over the last five decades!

At our parks, you’re more than an employee. You’re an Ambassador… And what we do is more than a job. Every day, we inspire guests to take action to protect our natural world.

Become a SeaWorld Ambassador and be part of something real and amazing!

Requirements and Competencies

  • Must be at least 18 years of age
  • Must be comfortable and able to work with all food types, including food allergens in any dining facility
  • Must have at least 1 year leadership experience
  • Must have excellent written and verbal communication skills
  • Must be able to communicate effectively with ambassadors, guests and leadership
  • Position is contingent upon successful completion of the ServSafe Food Manager certification test
  • Must be able to complete provided RCS Responsible Vendor Training (alcohol) & CPR training
  • Must have the ability to handle cash well
  • Must be able to be trained and certified on HACCP/Food Safety Procedures
  • Must be able to understand/interpret financial reports, to include Profit and Loss (P&L) statements, sales and budget reports with training
  • Must be able to stand for long periods of time
  • Must be able to lift, push and pull 55 pounds
  • Must be able to work indoors/outdoors in all weather conditions and temperature extremes
  • Must be comfortable working around fumes/dust/odor
  • Must be able to work with cleaning chemicals
  • Must be available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; weekends, and holidays


    • Desired Qualifications

  • Working knowledge of SAP applications & Scheduling Maintenance system preferred
  • 2 or more years leadership experience preferred
  • 3 years guest service experience preferred
  • Possession of a valid state driver’s license preferred
  • Possession or pursuit of a bachelor’s degree preferred
  • Two to three years experience in a safety discipline preferred
  • Bilingual preferred


    • Primary Responsibilities

  • Ensure a safe environment for all ambassadors, guests, and animals
  • Development of Asst Supervisors, OJT’s, and ambassadors by providing training, feedback, and coaching
  • Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
  • Oversee entire operation, especially in the absence of the manager
  • Provide leadership for anywhere from 10 to 80 team members within a facility
  • Follow detailed recipes and ensure food quality on the service lines.
  • Know and ensure ambassadors follow all policies and procedures
  • Operate general food equipment and ensure routine cleaning and maintenance are being completed
  • Utilize computer to communicate through e-mail, submit work orders, warehouse orders, track item counts
  • Follow all food safety policies and requirements, in addition to HACCP principles.
  • Maintain accurate records and complete opening/closing responsibilities.
  • Assist with monitoring/enforcing all cash handling policies, including verifying and securing opening and closing money bags.
  • Perform other duties as assigned
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    3978 Windgrove Crossing
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