Student Opportunities in Online Retail Service

We’re hiring students!

Gain experience and jumpstart your career with one of the nation’s leading online retailers.

Looking for a summer job? We’re starting our hiring for both regular and seasonal positions! Looking for ongoing employment? We’re hiring regular, full time and part time positions with flexible schedules to work around your classes.

Looking for a Work at Home Opportunity? We offer Work at Home opportunities in Service and Email roles.

We’re looking for Customer Care Specialists and Customer Care Email Specialists to join our teams!

What are the perks?

• Hayneedle discount
• Student schedules that can flex with each term
• Signing bonus after completion of training and 120 day probationary period.
• Refer your friends and get a bonus!
• Explore other areas of the business with our job shadowing opportunities.
• Work at home opportunities available.
• Periodic training & coaching sessions to keep up to date on products and processes.
• Learn sales and service techniques that you can apply in your career.

What do Customer Care Specialists at Hayneedle do?

Upon completion of training and 60 day on the job training period, associate will have opportunity to work at home. In house positions also available. Position pays $12.50 per hour. Must be able to attend full time training for one month 8am-5pm M-F.

• Utilize excellent customer service skills to research and resolve customer issues.
• Demonstrate drive and enthusiasm while handling customer questions, complaints and inquiries.
• Ownership of customer service resolves through entire life cycle of customer service complaint or issues.
• Internal communication with Vendor Specialist team members to address escalated vendor issues that affect the customer experience.
• Respond to sales and service requests from all email queues.
• Accurately enter phone, email, and fax numbers.
• Close sales (during high call volume periods) and provide after sale support.
• Build confidence in our potential customers by having a friendly phone presence and strong product knowledge and strong understanding of customer service policies.
• Offer input to Customer Care Manager and Customer Care Assistant Manager concerning customer issues as well as changes and updates needed to websites.
• Meet productivity goals.
• Use judgment in the resolution of service issues to prevent monetary loss.
• Attend training and coaching sessions to keep pace with product changes and updates.
• Accurately input customer information.
• Support other customer care areas as needed.

What basic qualifications do Customer Care Specialists need to have?

• High School Diploma required.
• Customer service experience and dealing with escalated service issues in a call center environment; online retail industry experience preferred.
• Ability to thrive in a fast-paced, rapid growth environment required.
• Manage multiple projects are required.
• Capability to effectively prioritize, communicate with internal and external teams, and show ownership for projects from start to finish required.
• Ability to inspire, motivate and work alongside team members required.
• Self-starter with a positive attitude and strong work ethic required.
• Excellent PC skills using Microsoft Office software required.
• Experience with Oracle a plus.
• Maturely handle complaints and diverse customers while maintaining a high level of service.

If you are interested in working from home, you will need the following:

• *Be a Nebraska resident*
• Landline Phone
• Minimum OS Version: Windows 7 with Service Pack 1
• Computer Type: PC compatible (no Macs)
• Internet Browser: Internet Explorer 7 or Higher
• Monitor Size: 17 inches or greater
• Minimum RAM: 2 GB or higher
• Minimum Processor Speed: 1 GHZ (1000 MHz) or better on multi-core processors. 2 GHZ (2000 MHz) on single-core processors
• Internet Connection: DSL or cable connection only (no modem access OR satellite connections)
• Minimum Software Requirements: Updated Antivirus Software such as: Microsoft Security Essentials (Free), AVG (Free), Avast (Free), Trend Micro, Norton, McAfee, BitDefender, Kaspersky.
• Video conferencing capabilities, i.e.: Skype, or Facetime for Interviews
• 5 GB free space for software installation
• Download speed of 3072Kbps and upload speed of 512Kbps
• 1 Free USB Port