Sr Analyst, Business Analysis

This position is responsible for tracking and facilitating the mitigation and reduction of in-transit freight loss and damages. They will also be responsible for tracking service level agreement (SLA) performance by respective business unit for our DCs and carriers. They will root cause SLA exceptions and in-transit freight loss and damage and provide solutions and direction.

Provide transportation and logistics expertise to internal and external teams for large scale project work and logistics driven cost savings and operational efficiency opportunities. Review and enforce contractual terms and service level expectations

Lead logistic initiatives and ad-hoc projects. Represent vendor management team in communications with internal teams. Proactively lead resolution of operational and functional issues.

Responsibilities

Identify and provide direction on in-transit loss, damage, and fraudulent activity through data and trend analysis and partnering with, DC, carrier, and T-Mobile loss prevention teams.
Monitor and maintain customer experience through order lifecycle reporting and exception management processes.
Work with vendor managers to provide feedback and hold carriers and DC operations accountable to SLA and in-transit loss expectations.
Identify and drive process improvements that will improve SLA, lower costs, and/or improve quality.
Develops, directs and manages effective and economical logistics policies, procedures and operating standards by providing guidance in balancing cost/service relationships.
Drive and facilitate activities that improve coordination and communication within the logistics department and other departments throughout the company.

Qualifications

5+ years vendor management or logistics and transportation background – demonstrated leadership skills in these areas
Bachelor’s degree in Supply Chain, Business Operations or equivalent
Working knowledge with relational databases and querying language (SQL required). Documented background in pulling large data sets directly from SQL and using information to pinpoint trends is a must.
Experienced in MS Office programs, especially Excel, Word, PowerPoint, and Visio – Strong Excel skills required
Strong analytical and problem solving skills needed to identify and resolve issues
Experience and proven record of working on multiple tasks/projects under tight time constraints; ability to communicate effectively among various levels of management; and ability to organize and establish priorities
Knowledge of transportation regulations, practices and procedures is a plus
Demonstrated ability to develop and maintain solid working relationships with all levels of personnel both internal and external to T-Mobile
Excellent negotiation, verbal and written communication skills
Certified in Hazardous Material Shipping – desired
Wireless industry experience – desired
Understanding of Reverse Logistics operations and/or supply chain and quality management concepts – desired
SAP experience – desired
Supply chain management strategies – desired

Company Profile

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit
http://www.t-mobile.com

EOE Statement

We Take Equal Opportunity Seriously – By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Brand

T-Mobile

Schedule

Full Time

Zip

98006