Service Coordinator

JOB NUMBER: NCP65015294

HIRING RANGE: $36,163 – $43,657

GRADE: 17

SUMMARY OF DUTIES:

Perform duties to assist the equipment maintenance supervisor with administrative and logistical support for the Equipment Maintenance Department. This position has an extremely high volume and throughput rate which requires a high level of detail and accuracy working with SAP and SAP work order system.

DESCRIPTION OF WORK:

• Keep records of department employees regarding hours worked, sick leave, vacation leave, and overtime.
• Record equipment data regarding repair, labor required, parts needed, and costs.
• Schedule preventative maintenance and maintain pm records. All records are to be accurately logged into SAP within a timely manner.
• Prepare work orders, assign, order parts, enter labor and accuratley close all within SAP.
• Obtain quotes, parts (foreign and domestic) and materials needed for repair and maintenance projects, while working closley with our procuremnet department.
• Assist in outsourcing service work.
• Answer telephones and dispatch mechanics.
• Prepare reimbursable service documentation.
• Record periodic odometer and hour meter readings for all equipment. This information will need to be added to SAP for accuracy in workorder generation.
• Assist the equipment maintenance supervisor as needed.
• Assist in picking up parts as needed.
• Receive and verify all parts coming to and from garage, and complete documentation in SAP for each part.
• Provide administrative assistance to the other maintenance departments as needed.
• Keep up to date with any changes or new procedures with SAP and SAP workorder system.
• All other duties as assigned by management.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:

• High School diploma or equivalent, plus two years of experience with vehicle and equipment parts, service and maintenance required.
• Must be proficient in the use of business software, such as: word processing, spreadsheet, SAP, and email applications.
• Excellent customer service, as well as written and communication skills required.
• Must be detailed oriented and comfortable in a multitasking environment and able to adjust priorities as the situation dictates.
• Must possess strong administrative and organizational skills.
• Must have a valid drivers license and meet TWIC security requirements.

HOW TO APPLY:

NC Port employees may apply at the Human Resource office in Wilmington or Morehead City. Others may apply by submitting a resume and state application (PD-107) at the Employment Security Commission or via e-mail at jobs@ncports.com .

All applications must reference the above job number to be considered for this position.

FINAL DATE TO APPLY: Open Until Filled