Senior Systems Analyst/Engineer

Hardware Infrastructure

Designs, implements, administers, and maintains systems and hardware that make up the foundation of enterprise system architecture (includes power equipment, servers, storage, and networking equipment, etc.).

SAAS and Software Infrastructure

Installs, implements, administers, and maintains virtual machines (VMWare, Hyper-V, etc.), networking systems (DNS, DHCP, Firewalls, etc.), operating systems (Windows, Linux), databases, SAAS/Cloud infrastructure (Azure, AWS, vCloud, etc.) and other foundational enterprise software and services (AD, CAS, LDAP, Shibboleth, etc.). Writes automation and integration scripts (shell, PowerShell, etc.).

OS / Software Deployment and Support

Manages system images and software builds for desktop and server systems. Administrates build deployments enterprise wide using standard industry tools for both PC and Mac. Tests images and builds with enterprise stability and client satisfaction in mind.

System Security

Provides/administers authentication systems (SSO, AD, MFA, etc.) and security mechanisms (Firewalls, SSL certificates, etc.) to protect institutional data and operations. Implements desktop level security, firewalls, and malware/virus tools. Maintains awareness of security threats in the IT industry; performs analysis and develops new solutions to enforce security.

Backup and Disaster Recovery

Performs backups for all personal computers, institutional data systems and core technologies. Designs, implements and maintains disaster recovery and business continuity plans and infrastructure.

Monitoring and Stability

Strives to maintain 24×7 uptime of IT systems and infrastructure through timely patching/updating, testing, monitoring performance/utilization, incident/downtime alerting, and review of system logs. Documents practices and systems for knowledge preservation and cross training.

Collaboration and Support

Assists or leads other IT teams to coordinate, develop and recommend the design of centralized and distributed systems. Coordinates and communicates systems activities and resource availability with multiple CIS internal teams and external stakeholders. Works with vendors/consultants as needed Provides outstanding customer service to other IT staff and all downstream customers of IT.

Continuous Improvement

Stays current with industry best practices, tools, and new infrastructure technologies; participating in educational opportunities; reading professional publications; maintaining personal and professional networks; participating in professional organizations. Continually and collaboratively incorporates new knowledge and ideas into strategy, policy, and standards.

Requirements:

Undergraduate degree in Computer Science/Engineering, related technical field or equivalent experience is desired.
At least 5 years’ experience in systems engineering, development and administration is required.
Strong ability to learn new technologies quickly.
Ability to follow best practices and standards.
Ability to excel working independently and in a collaborative team environment while delivering high quality work.
Clear, professional communication skills and ability to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions.
Critical skills including scripting, systems integration, network computing, and strong customer service background.
Excellent customer service skills are mandatory.
Experience with multiple operating environments (Linux, Windows Server) and server virtualization (VMware, Hyper-V, Xen) and scripting tools (PowerShell, Linux shell scripting).
Experience with computer networking and protocols (Ethernet, FTP, SSH, TCP/IP, DNS, DHCP, Firewalls, etc.).
Experience with relational database systems (Oracle, SQL Server).
Experience with authentication systems (Shibboleth, CAS, AD, ADFS, DirSync, etc.)
Experience with enterprise storage systems (SANs, iSCSI, etc.) and industry standard backup technologies (VEEAM, etc.).
Advanced experience with enterprise software