Senior IT Specialist

Rocket Fuel is a leading predictive marketing platform that learns. Through artificial intelligence at big data scale, we optimize performance, awareness, and lift across channels for agencies and marketers. At over 1,000 employees strong, our bold and innovative team continues to reach new frontiers while fueling incredible success for our customers.

Rocket Fuel is seeking an Senior IT Support Specialist to join our IT department. This person will be a member of a world class IT organization and will effectively investigate and resolve software and hardware problems for Rocket Fuel’s East Coast communities. This person will be based in our New York office, with some travel to our Connecticut office as well.

Customer service is the top priority with responsibilities that include answering, evaluating and prioritizing incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies. This individual will also be responsible for keeping call data up to date in a call tracking system, maintaining and tracking the locations CAPEX/OPEX budgets, installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades and providing training on the proper use of systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set. The ability to communicate highly technical information to both technical and nontechnical personnel is critical.

May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

Responsibilities:

• Install, configure, test and maintain operating systems, application software and system management tools at the desktop level
• Participate in the design of information and operational support systems
• Provide 1st & 2nd level support
• Liaise with vendors and other IT personnel for problem resolution
• Application support of those common to Rocketfuel
• Creating How-To Documentation
• Deliver training programs for use of technology & applications to user community

Specific Knowledge/Skills Required:

• The ability to setup and troubleshoot Windows 10, and Mac OS X systems
• Deep knowledge of Google Apps (Gmail, Calendar, Drive, Sites, etc)
• Good working knowledge of other cloud computing services
• Good working knowledge of maintaining wired and wireless networks
• Good working knowledge of security protocols and systems
• Familiarity with Cisco networking
• Familiarity with Mobile device support (i.e. iPhone, Android)
• Good working knowledge of Active Directory, Domain and Network Security
• Ability to work under pressure and time constraints
• Adept process builder

General Requirements:

• Excellent verbal and written communication skills
• Ability, and willingness to travel is essential
• Strong customer service orientation
• Helpful, courteous, and energetic demeanor
• Good time management and organizational skills
• Ability to document processes and procedures

Experience:

• 5+ years experience supporting a heterogeneous environment
• 3+ years experience support cloud computing
  
  

About Rocket Fuel:


A leading predictive marketing platform provider, Rocket Fuel Inc. (NASDAQ: FUEL) offers brands, agencies, and platform partners managed services, as well as a SaaS-based Data Management Platform (DMP) and Demand Side Platform (DSP), to optimize performance, awareness, and lift across marketing objectives, channels and devices. By applying artificial intelligence at big data scale, Rocket Fuel’s Moment Scoring™ technology performs a real-time calculation of each ad opportunity based on a marketer’s goal to determine the likelihood a consumer will engage in a desired action. Moment Scoring technology is designed to go beyond 1:1 marketing by learning to predict what marketing actions to take with a campaign at a precise moment in time, which results in a much more efficient use of marketing dollars. Headquartered in Redwood City, California, Rocket Fuel has over 20 offices worldwide and trades on the NASDAQ Global Select Market under the ticker symbol “FUEL.”

Rocket Fuel values and appreciates the diversity of our workforce. We are an equal opportunity employer and welcome all qualified applicants regardless of race, color, religion, sex, gender identity, sexual orientation, marital status, ancestry, national origin, age, disability, genetic information, or veteran status.