Sales Associate (Stonestown Galleria)

It’s demanding, it’s rewarding, and it might just be the place for you.

Overview: Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready to wear. His namesake company, established in 1981, currently produces a range of products through his Michael Kors and MICHAEL Michael Kors labels, including accessories, footwear, watches, jewelry, men’s and women’s ready to wear, and a full line of fragrance products. Michael Kors stores are operated in some of the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo and Hong Kong. www.michaelkors.com

Key Responsibilities:

MAIN JOB OBJECTIVE

To achieve sales goals and develop lasting client relations. These initiatives are achieved by providing the highest level of customer service and complying with all company policies, procedures and directives.

SALES GENERATION

• Meet sales goals
• Utilize the elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction
• Comply with all sales related policies and procedures
• Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

• Provide the highest level of customer service to each customer
• Build and maintain repeat clientele; utilize client book
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

OPERATIONS

• Keep sales floor and merchandise neat, organized and stocked
• Assist in the maintenance of all inventory in the stockroom and on the selling floor
• Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork
• Participate in inventories
• Comply with all Point-of-Sale policies and procedures
• Properly execute all relevant register functions
• Adhere to work schedule, inclusive of time and attendance
• Participate in all relevant training and development seminars, programs and meetings as directed by store management

Qualifications:

• Minimum 2 years of retail experience a plus
• Strong personal selling and customer relations experience
• Must have flexible availability as per business need

We are an Equal Opportunity Employer M/F/Disability/Vet

Required experience:

• Retail: 1 year

Job Type: Part-time

Job Location:

• San Francisco, CA

Required experience:

• Retail Sales: 1 year