Rooms Supervisor: BlueTrain

This advert is open for application by external applicants.

Equity Statement : Preference will be given to suitably qualified Applicants who are members of the

designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating

Division.

Applicants that are interested in applying for any of the advertised positions must apply by registering on the Careers section

of the Transnet Internet. Please take care in completing all required details on the profile, and then apply for the position.

Alternative Application Methods: (Completed Curriculum Vitae to be submitted)

Post :
E-mail :
Fax : 0117749419

The closing date is on 02.05.2018. It is the responsibility of the applicant to ensure that HR has received the application

before the closing date of the advertisement.

Note: if you have not been contacted within 30 days of the closing date of this advertisement please consider your

application as unsuccessful.

Any questions regarding the application or recruitment process should be sent in writing to

SIMON.MAMADI@TRANSNET.NET.

We urge all our employees, clients, members of the public and our suppliers to report any kind of fraud or corruption at

Transnet. Call the hotline toll free number: 0800 003 056 or email Transnet@tip-offs.com

Operating Division : Transnet Freight Rail

Position Title : Rooms Supervisor: BlueTrain

Employee Group : Permanent

Department : CO-BLT-Room Management-PRY

Location : Pretoria

Reporting To : Train Manager

Grade Level : I2X

Reference Number : 50011892

Position Purpose :
To supervise the prompt, polite, effective and high standards of housekeeping duties as well as food and beverage service to

the satisfaction of the guests and in accordance with the company polices and procedure

Position outputs :
1.Manage Suites:
Examines the Suites to determine need for repairs or replacement of furniture or equipment and make recommendations to

Train Manager

Ability to select and purchase new furnishings for the Suites through the Train Manager

Implementation of promotions to increase the brand’s status and level of awareness

Consistently maintain and improve service standards for the brand.

Attending to all customer requirements and compliments

Ability to relate with Guests and personnel

Ability to lead and hold people accountable

To manage and take charge of the assets by means of creating an asset register and manage assets and in his/her care

Customer relations

Listening skills

2.Competent Rooms Personnel

Supervising people
Knowledgeable of Health & Safety principles
Understanding of behaviour and conduct of different cultures
Be abreast with Housekeeping Standards
Conflict Resolutions
Attend staff meetings to discuss company policies & procedures as prescribed by Management
Issue supplies and operational equipment
Adhere to established standards and procedures for housekeeping
Investigate complaints regarding housekeeping service and equipment and take corrective actions
Record or capture personnel behaviour through one on one
Performance appraisal

3.Manage overtime expenditure

Manage The Blue Train’s database of personnel overtime

Develop and maintain databases for rooms Butlers
Manage the roster according to train occupancy
Sign on/off duty principles
Manage stock inventory

Manage and monitor inventory stock to ensure adequate supplies:

Perform an initial count of your inventory stock prior to every train departure
Communicate the status of the stock inventory to Train Manager
Keep goods shelved so that you implement FIFO, or first-in, first-out, inventory management
Stock the right amount of inventory
Create clear labels. Each item in your inventory should have an item number, a quantity, and a basic description
Identify supplier contract milestones
Review supplier performance against contract

Qualifications & Experience :
Unless the applicant can demonstrate that he/she has developed the necessary competencies through experience, a

Qualification (Hospitality Management) is required.

5 years’ experience working within the Hospitality and Tourism Industry

Experience in Housekeeping Management

Competencies :
Knowledge:
Hospitality Management Principles

Housekeeping knowledge

Stock Inventory Management

Supervisory Skills #

Competencies Required:
Anchoring the Transnet Way

Is a conceptual and analytical thinker

Is results focused

Is courageous