Revenue Services Representative – Day Shift

Empowered. Innovative. Inspiring. Creative. Intense. These are all words we use to describe life at IBM Bluemix Infrastructure (SoftLayer) .

The Revenue Services group is challenged with solving customer billing related problems.

The accounts Receivable Representative’s primary responsibility is taking care of the customer through the phones, email, live support, and trouble tickets. This encompasses customer service and all billing issues. Responsibilities will include the following:

Manage incoming phone calls, e-mails and live support requests

Update/Change account information

Investigate and resolve customer inquiries

Perform follow up and collections on customer accounts

Process billing, collections and reporting

Other duties as assigned

1-2 years’ experience in Customer Service, Collections or Accounts Receivable

Must have excellent phone and written communications skills

Must be client focused, and have good problem solving & decision making skills

Positive attitude and detail oriented

Must have good knowledge of Microsoft Suite and ability to learn other software systems

Ability to work well both with groups and independently

Ability to communicate both verbally and written

Ability to work on multiple tasks at one time

Position requires use of a computer a majority of the day

Must be able to sit for prolonged periods of time

High School Diploma or equivalent

Must be able to work a flexible work schedule including weekends and holidays

Manage incoming phone calls, e-mails and live support requests

Update/Change account information

Investigate and resolve customer inquiries

Perform follow up and collections on customer accounts

Process billing, collections and reporting

Other duties as assigned

1-2 years’ experience in Customer Service, Collections or Accounts Receivable

Must have excellent phone and written communications skills

Must be client focused, and have good problem solving & decision making skills

Positive attitude and detail oriented

Must have good knowledge of Microsoft Suite and ability to learn other software systems

Ability to work well both with groups and independently

Ability to communicate both verbally and written

Ability to work on multiple tasks at one time

Position requires use of a computer a majority of the day

Must be able to sit for prolonged periods of time

High School Diploma or equivalent

Must be able to work a flexible work schedule including weekends and holidays

Years Of Experience: 1+ to 2 Years

Level of Education: High School/Equivalent