Residential Community Mortgage Consultant

SUMMARY: Responsible for originating home purchase, home refinance and home improvement mortgage loans with a primary focus on serving low-to-moderate income borrowers, minority borrowers and/or lending in majority-minority and low-to-moderate income communities.

Utilizes centers of influence and other outside referral sources to identify mortgage lending prospects. Collaborates with department staff to limit risk and ensure the loan progresses efficiently through the process. Creates and maintains a mutually beneficial

referral relationship with all bank partners.

The following statements are intended to describe the general nature and level of work performed; they are not intended to be an exhaustive or exclusive list of the required responsibilities, duties and skills; Management retains the discretion to add to or

change the duties and requirements of this position at any time, with or without notice, as business needs dictate.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Performs business development and generates mortgage loans to meet the needs of low-to-moderate income borrowers, minority borrowers and/or provide mortgage lending within majority-minority and low-to-moderate income communities.

1. Attends community events and initiates an outside calling plan to develop low-to-moderate income and minority borrower prospects, referral sources and solicit customers resulting in acceptable loan production.

2. Meets or exceeds defined production objectives by focusing on lending to low-to-moderate income borrowers, minority borrowers and/or lending within low-to-moderate income and/or majority-minority communities.

3. Profiles prospects/customers to determine lending needs, financial situation and credit standing to recommend appropriate mortgage product. Generates and manages a robust pipeline of mortgage loan clients.

4. Develops business relationships with Realtors, Builders/Developers and Centers of Influence (COI’s) located in majority-minority and low-to-moderate income communities and/or serving low-to-moderate income individuals and minority individuals to increase

mortgage loan volume.

5. Deploys prospecting strategies to identify and obtain mortgage loans and bank customers.

6. Enters applicant information into system and assists in the collection of required documentation for the bank to make sound credit decisions. Works with department staff to ensure loans progress through the system in an efficient manner.

7. Provides timely and proper follow-up to the customer. Exceeds customer service standards.

8. Establishes relationships with state and local housing agencies and community based affordable housing organizations to generate and increase mortgage opportunities within targeted areas.

9. Conducts and/or represents the Bank at homeownership educational seminars and workshops promoting first-time buyer and affordable housing opportunities.

10. Cross-sells bank products to develop full relationship with customers.

11. Completes, passes and maintains an up to date status for all positional and company required compliance and regulatory courses by assigned due date(s).

12. Participates in special projects and assignments and performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

QUALIFICATIONS:

• High School or GED and a minimum of two years of related mortgage loan origination experience or equivalent combination of education and experience; Associates Degree with a focus in finance, accounting or business preferred.
• Experience in the execution of sales, lending, and customer service strategies to generate loan production including self-generated sales.
• Experience in serving the credit needs of low-to-moderate income and minority individuals preferred.
• Knowledge of conventional and government lending guidelines as well as residential mortgage processing, underwriting, and closing procedures.
• Strong knowledge of Microsoft Word, Excel and Outlook. Ability to learn and operate department/bank specific loan origination software.
• Ability to read and listen, understand and communicate information and ideas in a clear and understandable manner, both orally and in writing with business unit management, customers staff, state and federal regulators and officials and significant business

partners.

• Strong ability to read, analyze and interpret financial reports and legal documents; performs complex calculations; effectively researches, analyzes and evaluates information to make decisions, solve problems and achieve goals; strong project management skills

desired.

• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS) and continued maintenance of the registry.
• Certifications and Licenses: Valid State Driver’s License.

SUPERVISORY RESPONSIBILITIES: None.

CONTROL RELATED RESPONSIBILITIES: Become knowledgeable regarding the department’s internal controls as outlined in the policies and procedures and comply with all control requirements.

COMPLIANCE: Ability to comprehend and adhere to Federal and State banking regulations, including compliance with the Bank’s Bank Secrecy Act/Anti Money Laundering (BSA/AML) program. Follows all Company policies and procedures, and successfully participates

in regulatory and Company training requirements via multiple and variable delivery methods.

SAFETY, SECURITY and CONFIDENTIALITY: This position requires keeping complete confidentiality of all customer transactions and information, and paying close attention to security within and around the bank’s premises at all times.

The physical demands, travel and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. This position regularly uses a computer

(keyboard/mouse/screen) and telephone. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job

include close vision, and ability to adjust focus.

TRAVEL: Work includes frequent travel throughout the assigned geographic area.

WORK ENVIRONMENT: The work is performed in a normal office environment. The noise level in the work environment is usually low to moderate.

This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.