Representative (Call Center)

Life’s more than having the latest technology. It’s about the experiences technology creates. From TVs and home appliances to cell phones and computer products , LG delivers consumer electronics that allow you to embrace life and prepare you for its greatest moments.

LG Electronics, a global leader and technology innovator in consumer electronics, mobile communications and home appliances with industry leading Technical and Customer support. We represent more than 80,000 people working in 114 local subsidiaries around the world. We offer a competitive compensation structure with 100% company paid premium medical, dental and vision benefits, an employer matching 401K, ten paid holidays per year, and paid time off.

POSITION DESCRIPTION:

The Call Center Representative is responsible for resolving escalated customer issues while providing unparalleled customer service. Working in a call center environment, the ESR will track complex issues, or cases, that require mediation, and achieve customer satisfaction, volume and timeline quotas.

• Serve as a point of escalation for calls requiring a high degree of expertise, discretion, and mediation.
• Research to resolve customer issues and ensure timely resolution.
• Document cause, actions taken and resources required to resolve customer issues, utilizing call management tools to log calls.
• Follow-up to assure resolution of issues and achieve closure.
• Analyze complaints/issues to identify cause and make necessary recommendation for process change.
• Other duties as assigned.
• Collaborate with multiple departments to ensure complete and prompt resolutions for customers.

MINIMUM REQUIREMENTS:

• High School Diploma. Additional training or schooling in business or direct experience a plus.
• Minimum of one year applicable experience required in a call center e nvironment
• Detail oriented with excellent interpersonal communication, problem solving and organizational skills.
• Proficient in Microsoft Office Suite; able to quickly learn new software applications.

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.