Rep Customer Service

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1700001G

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Description

Compass Minerals is a leading provider of essential minerals that solve nature’s challenges, including salt for winter roadway safety and other consumer, industrial and agricultural uses, and specialty plant nutrition minerals that improve the quality and yield of crops. The company produces its minerals at locations throughout the U.S. and Canada and in the U.K. Though the company’s history stretches back as far as 1844, Compass Minerals became a public company in December 2003. The company is part of the S&P MidCap 400 Index, the Russell 1000 Index and was included in Fortune magazine’s 2010 listing of the “100 Fastest-Growing Companies.” Named one of Forbes’ 100 Most Trustworthy Companies in America in 2015 and 2016, Compass Minerals’ mission is to be the best essential minerals company by delivering where and when it matters.

Summary:
The person in this position is primarily responsible for executing the order entry process and executing at a high level that provides complete customer satisfaction. This position assist sales in communicating order/sales updates to customers and manages all orders from order to cash.

Essential Duties and Responsibilities

include but are not limited to the following: (

Management reserves the right to add or modify the duties and responsibilities at any time.)

Processing of customer orders through phone, fax, e-mail and EDI.

Handles inbound calls in a timely and professional manner.

Proactively contacts customers regarding order changes and/or late shipments.

Researches and resolves escalated customer issues utilizing appropriate resources.

Ensure orders are placed and confirmed within acceptable time frames.

Primary liaison between the customer and supply chain.

International shipping documents and communication.

Proactively reaches out to teammates to help and delegates work when needed.

Qualifications

Education and Experience:
Minimum Requirements:
High school diploma or equivalent required; a college degree is preferred.

May be required to complete an apprenticeship and/or formal training in area of specialty.

Minimum 2 – 4 years’ experience in a customer service role.

Computer Skills –

Excel, JD Edwards E1

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

Self-motivated, able to multi task, and good communication skills.

Ability to work with minimal supervision.

Compass Minerals is an equal opportunity employer that hires and promotes the best candidates without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, military status, or veteran status.

If interested and qualified, please apply online at

www.CompassMinerals.com

Primary Location

US-KS-Overland Park

Work Locations

Overland Park, KS USA

9900 W 109th St

Suite 100

Overland Park

66210

Job

Customer Service