Regional IT Services Manager - Project Services

Regional Service Manager

Project Services

A mid-market solutions provider, Centre Technologies specializes in infrastructure solutions including strategy, virtualization, storage, networking, security and collaboration built upon various technologies including VMware, Microsoft, Citrix, Cisco, Dell and HP to name a few. As a result of our unique approach, growth and experience in these areas of specialization, we also provide flexible, hybrid cloud computing services utilizing various technologies built in multiple Tier 4 datacenters.

Centre Technologies strives to be a client’s trusted advisor, to know the client’s business inside and out and offer solutions to issues small and complex, faced each day. We believe that our clients, our partners and our employees are key to our success and that these pieces combined make up who we are, Centre’s DNA.

The Regional Services Manager is responsible for leadership, mentorship, direction and oversight of Project Services team in assigned territories. Responsibilities include but are not limited to successful delivery of service engagements, projects, policies and practices pertaining to Centre Technologies methodologies and solutions. This individual will lead a team of highly skilled Consultants and ensure the appropriate processes and tools are in place for identifying, prioritizing and delivering strategic technical business solutions, ultimately delivering the Centre Technologies product to our valued clients. In this strategic role, the Regional Services Manager aids in bridging the gap between all departments at Centre Technologies, including but not limited to analysis of project costing, on-going status and successful completion, resource allocation, pre- and post-sales efforts, as well as the creation of bill of materials and statements of work.

Job Requirements

Providing technical leadership to all team members, internal and external business partners and clients

Assist in recruiting and retaining top talent

Setting effective objectives to drive performance and ensure business goals are achieved

Responsible for the P&L for the Professional Services in assigned territories

Provide full range of leadership support to Team, including performance management, goal setting, career path development, conflict resolution, etc.

Creating a winning team culture that is results-oriented, where people hold themselves and each other accountable.

Establishing strong team morale and passion for their work

Establishing on-going education of core competencies

Continue to evolve the Team as market and offerings evolve

Team leadership and management

Performance metrics

Performance management

Continued Team training and Certifications

Goals for the Team

Team growth and promotion

Serving as point of escalation for the resolution of internal and external client issues

Designing and implementing improved processes and operational procedures related to Team proficiencies.

Serving as internal Subject Matter Expert & Managing Technical Consultant to assist Account Executives and drive business

Coordinating with Account Executive Team to engage in discovery calls and deliver client proposals, Statements of Work and assistance with technical aspect of client facing presentations

Focus on client value and satisfaction while balancing corporate business objectives, feasibility and scalability of solutions

Presenting solutions during sales process and answering questions related to solution architecture

Working closely with the sales organizations in defining customer solutions and assisting in the development of technical sales activity

Documenting all relevant processes and procedures for the practice group

Handling of multiple projects in a cross-functional environment, influencing project direction, and making decisions with all levels of management.

Coordinating with all other managers to ensure efficient and effective cooperation and coordination of work across departments

Performing miscellaneous related duties and/or special projects, as required

Desired Skill Set Requirements

Previous “Team Lead” or management experience

Multi-tasking, with highly aggressive aptitude for learning, self-directed and highly motivated

Skills in planning, prioritizing and adapting within a multi-tasking environment; maintaining a high level of organization and attention to detail throughout all tasks

Ability to manage individual and Team tasks

Ability to work independently in a Team environment and communicate effectively with Team members and clients who are in different physical locations

Ability to work with a sense of urgency in a deadline-oriented environment

Accountability for results

Excellent motivation and follow up skills

Excellent written and verbal communication skills

Practiced documentation skills

Strong time management, organizational, problem-solving, and analytical skills

Education

Bachelor’s Degree

Certifications a plus but not required

Microsoft Certifications