Quality Control Specialist

The Department of Health and Human Services (DHHS), Public Health Division is looking for a Quality Control Specialist. A high personal standard of integrity, a drive for results and effective communication skills are essential for this position.

EXAMPLES OF WORK:
Applicant will determine the accuracy of Child Support Enforcement cases and Supplemental Nutrition Assistant Program (SNAP) cases ensuring compliance with Federal and State regulations; read, understand and apply complex regulations and policies; problem solve; analyze documentations/ verifications from NFOCUS case records and CHARTS; conduct interviews with clients in their home or local office; use math skills to compute budgets manually; assess situations and solve conflicting information; prepare required documents, narratives and correspondence; work within specified time frames; handle special projects as assigned and input information into State/Federal systems. Occasional overnight stays should be expected.

QUALIFICATIONS / REQUIREMENTS:
REQUIREMENTS: Coursework/Training in behavioral sciences, social work, business or public administration or closely related areas; OR experience with public assistance programs, investigation or related areas.

PREFERRED: Current experience with Child Support Enforcement and/or determining eligibility for SNAP. Bilingual skills in English/Spanish. Bachelors degree or Coursework/Training in behavioral sciences, social work, counseling, business or public administration, criminal justice, research methods or closely related area. OR Experience with public or private welfare, human services, commission sales, investigation, survey research, criminal justice or related area.

OTHER: Valid driver’s license or the ability to provide independent authorized transportation.

KNOWLEDGE, SKILLS AND ABILITIES:
Excellent communication skills, ability to handle multiple tasks and strong analytical skills. Must be detail oriented and possess the ability to work independently. Detailed knowledge of economic assistance programs/policies such as SNAP, Medicaid, Childcare, Child Support, AABD, and TANF. Working knowledge of Microsoft Word, Excel, Spreadsheets; Outlook, N-FOCUS, Data Based Access; Charts. Ability to project a professional presence, be able to work under pressure, have good interpersonal skills and be able to deal professionally with public and DHHS personnel. Ability to independently prioritize work, organize time, meet deadlines and multi-task