PTH CUSTOMER SERVICE ASSISTANT

Performs a variety of clerical duties including, data entry, working at front reception/front desk, customer service, and working with multi-telephone lines.

THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED, AND WILL CLOSE WITHOUT NOTICE, REGARDLESS IF THE CLOSING DATE HAS BEEN REACHED, WHEN THAT NUMBER IS RECEIVED.

Clark County Department of Family Services is accepting applications for Part Time Customer Service Assistant.

Please Note: Part-time employment will not lead to permanent employment. Part-time hourly employees are used to fill positions normally less than twenty (20) hours per week. Part-time employees do not receive benefits.
MINIMUM REQUIREMENTS
Education and Experience:

Equivalent to graduation from high school and 1 (One) year of full time general clerical and customer service experience working in a office setting.

Working Conditions:

Work shifts may include day and swing shift (including Holidays).
EXAMPLES OF DUTIES
Receives incoming calls, direct calls, take messages, screens telephone calls, provide information on services, registering participants for parent education services, resolving inquiries, data entry, editing memos, retrieving data using a variety of computer programs, compile and process confidential materials in an accurate and timely manner, accurately prepares and types a variety of correspondence documents and reports, maintains files and records, proficient in Microsoft Office Word, Excel and PowerPoint, schedule calendar appointments and send e-mails using Outlook calendar, skilled in customer service on the phone and in person where relations may be strained, skilled in using tact, discretion and initiative to resolve customer concerns, ability to provide responsive customer service, reviews finished materials for completeness, knowledge of community resources, ability to work as part of a team to accomplish tasks, sort and deliver office mail to proper persons and department, use Xerox machine to print, send/scan documents via fax machine, and Bi-lingual ability in Spanish/English is preferred.

PHYSICAL DEMANDS

Mobility to work in an office setting, use standard office equipment, drive a motor vehicle, vision to read printed material, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.