Police Desk Clerk

This recruitment will remain open until 200 applications have been received or until the posted closing date, Friday, April 28, 2017, whichever comes first.

Applications received after the 200 application limit has been reached will not be included in this recruitment process.

Police Desk Clerks provide extensive customer service to a variety of internal and external stakeholders. Many of the contacts are sensitive, stressful and confidential in nature. A Police Desk Clerk assists officers within the Bureau by accessing and supplying confidential information and administrative support. Therefore, incumbents are required to pass an in-depth background investigation. Services to the public include, but are not limited to, responding to inquiries and complaints both in person and over the phone. A successful candidate must be able to remain calm in emergency or highly volatile situations. Responsibilities include: performing multiple tasks while dealing with frequent interruptions, accessing a variety of computer systems in order to provide support to officers and the public, as well as researching, retrieving and reporting information as needed. Positions are located in the three (3) precincts (East, North, and Central) as well as the Training Division within the Police Bureau. Police Desk Clerks are expected to carry out their individual responsibilities with initiative, independence and creativity. Police Desk Clerks must exhibit integrity, honesty, punctuality and regular work attendance. Police Desk Clerks must obtain Law Enforcement Data System (LEDS) Certification within three (3) months of hire. Some Police Desk Clerks work in a 24-hour facility, which may require working day, evening or night shifts, weekends and/or holidays.

This classification is represented by the District Council of Trade Unions (DCTU). To view this labor agreement, please go to https://www.portlandoregon.gov/bhr/27840 and click on the appropriate link.

External applicants start at the entry salary rate.

TO QUALIFY:
The following minimum qualifications that are required for this position: Ability and experience rapidly assessing critical and stressful situations involving the public using sound judgment, problem-solving and decision-making skills; identifying issues and alternative solutions. Ability and experience adapting to diverse situations and people while establishing and maintaining effective interpersonal relationships. Ability and experience managing priorities using various multi-tasking skills. Knowledge and experience using multiple computer applications such as Microsoft Office, Internet Explorer, and other databases in order to provide information to officers and the public as appropriate. Skill and experience utilizing written and oral communication skills and strong attention to detail. Ability and experience learning and communicating rules, regulations and procedures to properly inform the public. Applicants must also possess: Ability to successfully pass an in-depth background investigation. Ability to be LEDS certified within 3 months of hire.

THE RECRUITMENT PROCESS:
An evaluation of each applicant’s training and experience, as demonstrated in their cover letter and resume weighted 100%. Do not attach materials not requested . Only candidates who meet the minimum qualifications will be placed on an equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Some positions may require those placed on the eligible list to complete and sign a criminal background statement before being considered for employment.

ADDITIONAL INFORMATION:
Application Instructions

Applicants must submit a cover letter and professional résumé online, specifically focused on your qualifications for this position as identified in the “To Qualify” section of this announcement in accordance with the following Application Instructions:

Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. Your cover letter should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the “To Qualify” section of this announcement. Your résumé should support the details described in the cover letter. If you are requesting Veteran’s Preference, as identified below, please describe in your cover letter any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the “To Qualify” section above. Your résumé and cover letter should be no more than a total of four (4) pages combined . Applications for this position will be accepted, online, until 200 completed applications have been received, but will close no later than 4:30 pm, on April 28, 2017, whichever comes first. Do not attach materials not requested .

Applications received after the 200 application limit has been reached will not be included in this recruitment process. E-mailed and/or faxed applications will not be accepted .

If you are requesting Veteran’s Preference , attach a copy of your DD214 / DD215 and / or Veteran’s Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veteran’s Preference AND include a copy of your documentation for each recruitment you apply for.

Veteran’s Preference documentation must be submitted no later than 4:30 PM on the closing date of this recruitment.

Non-citizen applicants must be authorized to work in the United States at time of application.

It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. If you wish to identify yourself as an individual with a disability under the Americans With Disabilities Act of 1990 and will be requesting accommodation, the requests must be made to the Analyst(s) named below No Later Than the Closing Date of This Announcement.

Questions?

Teresa Dahrens, Senior Human Resources Analyst

Bureau of Human Resources

Teresa.Dahrens@portlandoregon.gov

(503) 823-4516