PATIENT SERVICE REPRESENTATIVE

Performs the patient registration process in physician offices. Screens all telephone calls and manages them appropriately per LCM Affiliated Physician policy and documents into EMR phone note. Collects, analyzes, and inputs patient demographic and insurance information into practice management system. Obtains other pertinent information and signatures/consents necessary for scheduling, registration, billing, and coding. Screens for medical necessity and compliance, completes electronic referrals online, obtains authorization and pre-certification as required, and completes third party eligibility and benefit verification. Collects co-pays and posts payments electronically. Captures patient photo for EMR system.

Requires a High school diploma, knowledge of medical billing and terminology as well as computer skills.
Strong computer skills required. Prior experience of 1-2 years in a physician office setting required. Strong knowledge of medical billing, workflow, medical terminology, and insurance knowledge required. Knowledge of electronic medical records preferred. Experience with GE Centricity Practice Management software a plus. Must have excellent customer service skills.