Patient Care Coordinator

Patient Care Coordinator

Job Title: Patient Care Coordinator

Immediate Supervisor Title: Clinic Coordinator

Job Supervisory Responsibilities: None

General Summary: A nonexempt position responsible for performing administrative duties including clerical and organizational tasks.

Essential Job Responsibilities:

• Responsible for new patient intake and scheduling. Provides the first customer contact for patients who call to schedule an appointment; schedules and registers patients according to practice guidelines. Verifies insurance coverage and patient demographics; requests referrals when needed; manages and updates charts to ensure that information is complete and accurate.
• Checks patients in and out; collects and records payments.
• Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab/X-ray reports, hospital notes, etc.; completing forms/requisitions as needed, verify patient and referring provider contact information.
• Adheres to quality control and confidentiality/HIPAA procedures.
• Patient portal registration.
• Cross train with other clinic staff to ensure coverage during absences.
• Other duties as assigned.

Education: High school diploma or general equivalency diploma (GED).

Experience: Minimum one year of recent experience working in a medical office environment preferred.

Performance Requirements:

Knowledge:

• Health care field and medical office protocols/procedures.

Skills:

• Tact and diplomacy in interpersonal interactions.
• Excellent oral and written communication skills.
• Detail oriented.

Abilities:

• Project a pleasant and professional image.
• Plan, prioritize, and complete delegated tasks.
• Demonstrate compassion and caring in dealing with others.
• Work effectively with diverse patient populations, physicians, other employees and external agencies.

Job Type: Full-time

Job Location:

• Tampa, FL 33614

Required education:

• High school or equivalent