Patient Access Rep – Bellingham, Call Center Job

Req ID: 148261

PeaceHealth is seeking a Patient Access Rep – Bellingham, Call Center for a 1.0 full time equivalent Non-Exempt position. This position will be working Day shift with shift durations of 8 Hours .

JOB SUMMARY

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

ESSENTIAL FUNCTIONS

1. Pre-registers/registers patients with accurate patient demographic, financial data. Upon registration, address co-pay, co-insurance, for scheduled appointment/procedure, etc.

2. Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.

3. Stays current with insurance requirements.

4. Responds to customer’s inquiries in a timely and professional manner.

5. Assists with departmental coverage as needed.

6. Manages daily appointment schedules which may include reminder calls and calling all referrals.

7. May transport patients utilizing escort or wheeled transport equipment.

8. Performs other duties as assigned.

QUALIFICATIONS

EDUCATION:

• High School diploma or equivalent preferred.

EXPERIENCE/TRAINING:

• One year of medical office or related customer service experience required
• ONE YEAR OF CALL CENTER EXPERIENCE HIGHLY PREFERRED.
• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding preferred.
• Knowledge of insurance process and regulations preferred.

OTHER SKILLS:

• Experience with Microsoft Office applications, including Word, Excel and Outlook preferred.
• Must be able to manage conflict effectively and professionally.
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
• Good customer service skills and good interpersonal skills.

COMMUNITY/LOCATION SPECIFIC NOTES

PHMG Communities Only:

• Strong background in customer service may be considered in lieu of medical office or related experience.

St. Joseph Medical Center & PIMC:

• Management of ED incoming phone calls, and may be required to provide switchboard coverage.
• Monitor OB Prosec/McKinley alarm system.

ST JOSEPH PHYSICAL/COGNITIVE REQUIREMENTS:

• Work requires normal amounts of physical effort up to 33% of the time.
• Ability to lift objects weighing 50 lbs. or less.
• Work is performed under normal working conditions with adequate lighting and ventilation.
• Duties require the ability to concentrate and pay close attention to detail (more than 65% of work time).

Please apply online to be considered. For full consideration of your skills and abilities, please attach a current resume with your application.

About PeaceHealth

PeaceHealth, based in Vancouver, WA, is a not-for-profit Catholic health system offering care to communities in Washington, Oregon, and Alaska. PeaceHealth has approximately 16,000 caregivers, a multi-specialty medical group practice with more than 800 physicians and providers, a comprehensive laboratory system, and ten medical centers serving both urban and rural communities throughout the Northwest. In 1890, Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, PeaceHealth is the legacy of its founding Sisters and continues to serve communities when invited to do so with a spirit of collaboration and stewardship – the spirit of health.

We offer competitive compensation, a robust benefits package and a collaborative, Mission-driven work environment! To learn more about working at PeaceHealth and the Bellingham, WA community please visit our homepage: www.peacehealth.org/careers .

Get a feeling for the Spirit of PeaceHealth through this three-minute video , and visit us on Facebook or LinkedIn !

Questions? Review our Employment FAQ or email Recruitment@peacehealth.org . Please note this email does not accept resumes or applications.

Location: Bellingham, WA , Cordata Building (207)

Job Category: Administrative

Shift: Day

Shift Length: 8 Hours

FTE: 1.0

Work Type: Full Time

Hourly compensation starts at: $ 13.70 , more depending on experience

Required Certifications/Licensure:

PeaceHealth is committed to providing equal employment opportunities to all qualified job applicants and employees without regard to the following statuses: protected veteran; qualified individual with a disability; race; ethnicity; religion; gender; pregnancy; gender identity; national origin; age; genetic information; sexual orientation; or any other protected status in accordance with local, state, or federal laws.

The above information is intended to indicate the general nature and level of work performed by this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.

Posting Notes: Bellingham, WA || Administrative || Full Time || PHMG ADMIN