Order Management Specialist

INVISTA, owner of the STAINMASTER®, LYCRA®, COOLMAX® and CORDURA® brands, is a subsidiary of Koch Industries, Inc., which is one of the largest private companies in America with estimated annual revenues as high as $115 billion, according to Forbes. With a presence in about 60 countries, Koch companies employ more than 120,000 people worldwide, with about 70,000 of those in the United States.

INVISTA’s Performance Solutions business is currently seeking an experienced candidate for the position of Order Management Specialist. This position will be based in our Kennesaw, GA office.

The Order Management Specialist is a process oriented individual who has a hands-on mindset and is keen to develop knowledge of integrated processes to drive continual improvement. The Order Management Specialist role resides within our Customer Service Department and is the primary interface with our internal and external customers. The primary responsibilities include managing execution of the order fulfillment process while partnering with Supply Chain, Logistics, Sales, and Risk Management to ensure orders are entered, shipped and invoiced accurately for a high volume of customer transactions.

A Day In The Life Typically Includes:

Validate purchase order information and accurately process transactions utilizing SAP CRM in a fast-paced work environment
Application of critical thinking and decision-making skills to solve supply/demand issues with minimal supervision
Assist partners and customers to resolve issues and process a high volume of queries and transactions
Provide timely updates to partners and customers on order and delivery issues
Manage the return/cancellation process for partners and customers
Ensure a smooth flow of communication with fellow internal departments for timely order-to-cash processing
Serve as an escalation point to raise order processing issues and other issues that may impact the order-to-cash process flow
Participate in cross-functional projects as required, providing specific expertise
Develop in-depth knowledge on integrated processes and actively seek ways to obtain and share best knowledge
Efficiently execute direction from Supply Chain to move products from varying inventory streams
Adhere to and promote the culture based on the MBM® Guiding Principles

What You Will Need:

Basic Qualifications:

2+ years’ work experience in Customer Service or related Order Fulfillment fields, including Logistics, Supply Chain, etc.
Proficient in Microsoft Excel and other Office products
Bachelor’s degree

What Will Put You Ahead?

Preferred Qualifications:

Experience with ERP system
Experience with CRM or comparable solution
Supply Chain/Inventory management experience
Bilingual abilities (Spanish/English)

This role is not eligible for Visa Sponsorship

Want to learn more about INVISTA?

Salary and benefits commensurate with experience.
We are an equal opportunity employer. Minority/Female/Disabled/Veteran
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify.