Operations Center Administrator

THIS IS NOT A REMOTE OPPORTUNITY / NO THIRD PARTY VENDORS

Who is Taos?

Taos is an IT consulting and services company that offers expertise across the strategic, management and tactical layers of IT and engineering organizations. As part of the nation’s IT landscape since 1989, we offer opportunities that will allow you to achieve your career goals and objectives.

We’re changing the face of some of the most innovative companies with our diverse solution offerings, exceptional talent and thought leadership. Our clients look to us first for advice, insight, and support, driving us to relentlessly focus on customer success.

Taos is currently seeking an Operations Center Administrator to join our Service Center operations in Boise, Idaho!

Who you are:

You want to contribute to Taos’ success by helping to lead and support the team to achieve operational success. You thrive in a team and love to solve problems. You have excellent verbal and written communication skills and have no problem helping to document issues.

What you’ll be doing:

• Producing and document processes and policies, providing responsive and high quality technical support, assisting internal customers in system diagnostics, and resolution of technical problems, system outages, and maintenance.
  
  Providing the first line of support for internal customer calls, e-mails and support tickets

• Providing support in the 24×7 Network Operations Center
• Proactively monitoring all production networks, servers, applications and services
• Responding to alerts/alarms and escalations according to standard operating procedures
• Working across all platforms of Windows and Linux Server, networking, data base administration, virtualization and storage
• Tracking all issues utilizing a ticketing system
• Helping define and document Operations Methods & Procedures (M&Ps) for the Network Operations Center department
• Implementing and strictly follow change management procedures and systems to ensure the reliability of the network and applications to meet service level agreements
• Working with Solution Engineering support and third party vendors both during routine deployment and outages
• Ensuring escalations are handled in a professional, consistent, and relentless manner
• Managing incidents from beginning through final resolution, including customer notification
• Scheduling flexibility to work non-standard business hours and shifts
• Providing technical guidance to less senior OC technicians

• Using a large-scale, heterogeneous data center environment (preferably Windows 2003/2008 or newer)
• Utilizing some TCP/IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and Subnets, so prior experience is preferred

Hours:

24/7/365 environment

Must be able to work shift work, either 6am – 6pm or 6pm – 6am. We have work 3 days on, 4 off and then 4 on and 3 off, details will be provided during the interview. We do offer a 14% pay differential for any nights and / or weekends worked.

Let’s talk about us:

Some IT professionals watch their careers shoot straight up. Others spend years at one company after another struggling to get noticed and stay on top of developing technologies. If you are looking for a place that puts employees first while staying on the cutting edge of technology, come to Taos. We’ll immerse you in multiple environments and operating technologies, give you access to the collaboration of a strong technical community, and expose you to IT innovation as it happens in real-time. With unparalleled adaptability, you have the opportunity to leverage Taos as an employer to be successful.

Referrals:

We love referrals so much that we pay for them! If you know someone that you would recommend, click HERE or go to our website at http://www.taos.com/it-talent/opportunities/and we will do the rest! We’ll make sure that you receive the $1000 referral bonus after they are employed with us.

For immediate consideration, please email your current resume to opportunities@taos.com . To learn more about Taos Mountain LLC, please visit our website at www.taos.com

Compensation:

Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)!

Taos Mountain, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.

Veterans are encouraged to apply!

E-Verify Participant: This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Please go to http://www.taos.com/it-talent/opportunities/ and review the E-Verify Participant and Right to Work links for more information.

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