NOC Technician

The successful NOC Technician will perform network surveillance to maintain integrity of Ntegrated Solutions Business’ production network. The role of the NOC Technician 1 is to ensure the reliability of Ntegrated Solution’s network that serves our clients by providing support that will promote the health and stability of the network. The NOC Technician works cross-functionally with internal resources, equipment vendors and facility providers to resolve issues in our deployed infrastructure.

Key Responsibilities:

• Monitor switching, digital, optical and associated telecommunications equipment. * Perform fault analysis, isolation and remediation in switching, digital, optical, and other technologies. * Maintain accurate records in a variety of tracking resources. * Develop extensive knowledge of Ntegrated Solutions Communications products and services. * Provide Single Point of Contact duties for high-risk & service impacting events. * Open and refer Trouble Tickets to the appropriate level of support. * Escalate network problems both internally and externally. * Develop and maintain training procedures for Surveillance. * Interface with customers, engineers, venders and technicians to resolve trouble reports. * Provide off hour surveillance and security for Secure Facilities. * Provide technical assistance for service partners, ILEC technicians during service impacting network events. * Oversee and participate in network maintenance with support teams, ensure customers are informed of the maintenance, and confirm service is restored after completion of maintenance. * Responsible for certain subpoena requests submitted by law enforcement and government agencies for trace and traps within the network.
• Perform routing, switch translations, exception-reporting and fault isolation within a converged telecommunications infrastructure. * Carrier grade device management i.e. Software/firmware upgrades, maintenance procedures, recovery tactics. * Thorough understanding of the PSTN signaling (SS7) and IP internetworking for a converged IP and Optical distribution network.. * Operate in a 24 X 7 Network Operations Center; this includes shift work and off peak coverage. * Trouble shoot network events, voice and data outages on equipment including: Circuit and soft switching, IP routers, M13-SONET-ATM multiplexing, DSL and T1 aggregation, etc

Position Requirements:

Required Skills/Competencies:

Delivery Expectations: Focusing on customer service reliability is the foundation for what drives our objectives, our methods and our performance as a team and individuals. * Can be entrusted to own a task, problem or assignment to completion. * Takes ownership of actions, objectives and individual performance. * Responds appropriately to clients, both internal and external. * Builds and maintains relationships, both internal and external. * Ensures that decisions and actions are made with the NOC Mission as driver. * Communicates clearly and directly. * Foresees problems or challenges and amends procedures accordingly. * Places an emphasis on quality while driving toward expected results. * Identifies troubles before they become client affecting. * Provides detailed root cause analysis as needed for network events. * Coordinates technically and logistically the recovery of failed network elements.

Minimum Education:

• A qualified candidate should have at minimum an Associate’s degree or 3-years experience working in NOC environment in the Telecommunications industry. * Excellent communication and “attention to detail” skills, with an eagerness to provide outstanding customer service to internal and external clients. * Working experience with LAN/WAN architecture, SONET, Ethernet, T1, Frame-Relay, xDSL, Circuit and Soft Switching, TCP/IP, VoIP, and VoATM. * Previous Network Operations Center or related support experience is mandatory. Computer and Automation Skills: * A qualified candidate should have an advanced level of PC experience. * Working proficiency in Windows Operating Systems, Microsoft Office, Unix OS’s, Network Management systems (i.e.Netcool, openNMS), Centralized device managers (i.e. HP Openview) and remote device management i.e. telnet, snmp, ftp.

Job Type: Full-time

Salary: $40,000.00 to $50,000.00 /year

Experience:

• Technical Support: 1 year