Network Operations Specialist (entry level)

Position Overview:

Under immediate supervision:

• monitor the infrastructure and network, responding appropriately to alerts and events.
• Respond to incidents from triage through resolution, including escalations, where appropriate.
• Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
• Provide root cause analysis documentation in accordance with Government procedures.
• Provide data center support where appropriate.
• Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.
• Provide incident notification to Government representatives.

Minimum Requirements:

• Two to four (2-4) years of experience required.
• Possess a Computing Technology Industry Association (CompTIA) Network+, Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA) or a Microsoft Certified Technology Specialist (MCTS) certification for Enterprise Services.
• Preferred Cisco Certified Network Associate (CCNA) certification for Transport Services.
• Certified in accordance with DoD 8570.01-M Information Assurance Technician Level (IAT) Level II. SEC+ Preferred: CCNA
• High school Diploma or General Equivalency Diploma (GED)

Job Type: Full-time

Salary: $39,000.00 /year

Required experience:

• IT: 2 years

Required licenses or certifications:

• CompTIA Security+
• DoD Secret Clearance