Network Analyst

Seattle, WA

Full Time

Come to Seattle, WA, to Help Build Public Safety Solutions with Comtech!

To learn more about Comtech Telecommunications (CMTL), visit our website by clicking here.

You can see the big picture, and get excited about helping to improve nationwide public safety and Comtech’s emergency 9-1-1 (E911) systems solutions. You also crave an opportunity to work with the best and brightest engineers, in an environment that is rewarding and collaborative.

Your New Opportunity

As a Network Analyst, under the direction of NOC Manager, you will help monitor, maintain, troubleshoot IP networks, TCS applications, various computer hardware, and peripherals; aid internal and external customers.

As a Network Analyst, you will help monitor email for incidents/customer requests, monitor network elements for anomalies and report/troubleshoot issues using network management software. You’ll identify, triage, resolve or escalate incidents (Level 1 Tech Support). You will be the first line technical support for customers via dedicated helpdesk phone line, and keep customers updated with incident progress and status changes.

You will work a 12-hour shift the back half of the week – Normal hours will be 7PM-7AM Wednesday, Thursday, Friday, and every other Saturday.

AS A NETWORK ANALYST, YOU WILL HAVE THE FOLLOWING EXPEIRENCE:

· 1+ year in a Help Desk-type support or Network Administration role

· Superior Customer Service skills

· Intermediate knowledge of Windows Desktop (XP Pro, Vista, Win 7)

· Intermediate knowledge of Windows Server Operating Systems (2003, 2008)

· Basic knowledge of UNIX operating systems (Solaris preferred)

· Must possess the ability to maintain confidentiality of highly sensitive data

· Ability to multitask and work well in a high pressure, fast paced environment is essential

· Attention to detail and quick learning capabilities are essential

ADDITIONAL VALUED (but not essential) CAPABILITIES INCLUDE:

· Knowledge of network management tools (HP Operations Manager, Network Node Manager, Solarwinds)