Middleware Associate

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Technology

Technology works as a strategic partner with Morgan Stanley business units and the world’s leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley’s sizeable investment in technology results in quantitative trading systems, cutting-edge modeling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients’ businesses—and to our own.

MS Wealth Management (MSWM) Technology

Morgan Stanley Wealth Management (MSWM) Technology is the global technology department responsible for the design, development, delivery and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management (MSWM) business. The department is comprised of 10 organizations: Sales, Banking & Corporate-Client Technology, Investment Products & Markets Technology, Client Reporting, Core Processing, Private and International Wealth Management Technology, Technology Integration Office, Enterprise Infrastructure & Production Management, Capital Markets Application & Data Services, Deployment Planning & Release Management, and the Chief Operating Office. Morgan Stanley Wealth Management (MSWM) Technology works with large scale databases such as DB2 and SQL Server, proprietary and non-proprietary messaging software, a broad variety of vendor products, numerous financial exchanges and regulatory entities, and programming languages ranging from .Net and Java to Cobol and VB.Net.

Summary

The MSSB Contact Center IVR team develops and supports a portfolio of Contact Center IVR applications for MSSB clients and the field which include: self-service IVR applications, CTI and intelligent call routing, Call Recording and Speech Analytics, Work Force Management, and Call Back Technology and Reporting. These applications deliver a wide range of functionality by leveraging speech recognition and Natural Language Understanding (NLU) and intelligent call routing to provide the best caller experience.

The position is for a senior hands-on developer in Wealth Management Technology who will help to drive growth in Contact Center operations. The candidate will be part of the core energetic team responsible for design and implementation of innovative solutions to address various challenges that comes with growth in Contact Center operations as part of high priority digital initiative.Job Functions/Duties and Responsibilities: -Analyze user requirements and envision system features and functionality.-Collaborate with offshore team of developers.-Design and implement robust, scalable solutions.-Preform proof of concepts in the new areas of development.-Investigate production issues.-Support continuous improvement of the production systems.-Learn and grow together with the team.

Skills Required:

• Solid programming expertise in Java (8-10 years)
• 3-5 years’ experience in designing and developing Java web services using mediation flows on IBM WebSphere Process Serverand IBM BPM (for process and workflow design and development)
• Experience in web based/server-side applications using J2EE Technologies (Java, , JDBC, JSP, Servlets, XML, DOM/SAX etc.)
• Strong grasp of distributed architecture including SOAP, REST web services and MQ/JMS messaging;- Deep understanding (5+ years) of RDBMS databases, JDBC, and database access technologies ( DB2 preferred but not required)- Strong problem solving and system design
• Desire to learn both personally and professionally.- Willingness to innovate and improve.Skills Desired:
• JavaScript with use of in AngularJS/JQuery or similar;- Linux environment and scripting;- Solid understanding of multi-tiered distributed application design;- Practical knowledge of Spring, Hibernate, Apache/Tomcat;- Prior working experience in financial industry;- Excellent communication, organizational, and planning skills.