Hotline: 678-408-1354

MHSUD Care Coordinator – RTS

Cardinal Innovations Healthcare Solutions Chapel Hill, NC Information Technology

Job Summary and Scope

The primary purpose of this position is to secure residential treatment for members who have identified clinical needs in these respective levels of care. The employee will structure, collect, compile, and report data which will support targeted/strategic intervention for members and improved outcomes with our residential treatment program. The position requires skill in establishing strong telephonic relationships. Employee must have ability to work in dynamic environment with initiative, resourcefulness and an attitude of teamwork and service.

Essential Functions

The Residential Treatment Specialist is responsible for (though not limited to):

Care/Operational Support:

  • Provides support to Care Coordinators in the identification of residential treatment for children and adults in need of these levels of care.
  • Provides telephonic follow-up to providers as needed and as assigned to assist with residential linkage to care.
  • Completes necessary member documentation to secure residential treatment.
  • Keeps residential database updated with current efforts securing treatment for members.
  • Maintains ongoing channels of communication with Care Coordination and providers when treatment efforts are underway.
  • Establishes and maintains collaborative relationship with other members of the Care Coordination team and with residential providers to facilitate ongoing treatment needs.
  • Documents all care including telephonic and other forms of communication in the electronic member record.
  • Consistently adheres to established protocols and timelines.
  • This resource should be actively engaged in suggested and/or required training and education in an effort to continue the development and current knowledge necessary for the role.
  • This role will also maintain a working knowledge of the IT applications used for Care Coordination services
  • In addition, the resource will remain compliant with quality guidelines and expectations set by the organization
  • Assists in special designated projects as assigned by Regional MHSUD Managers or Corporate CC Leadership which could involve assisting with any number of Care Coordination projects and tasks

    • Work is completed with a considerable degree of independence. Team meetings and individual supervision will be provided with work reviewed by supervisor on a regular basis. Employee is familiar with values and goals of Care Coordination and minimal daily instruction is required.

    This is a mobile position in which work will primarily be completed in the employee’s home however could require some travel to other locations. This position may require some travel and may require additional hours beyond standard workday. Cardinal Innovations reserves the right to call upon this employee during non-business hours as needed to meet the demands of the position. Employee must be able to alter daily operations to fit the demands of the position. Employee is required to have and maintain high speed internet access (with a minimum download speed of 10Mb/s) in home residence as a condition of employment. The expense for installation and monthly maintenance of this internet access will be the responsibility of the employee.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work effectively in team environment to accomplish company goals and to identify and resolve problems
  • Ability to exercise balanced judgment in evaluating situations and making decisions, and to handle difficult or confrontational situations in a calm, consistent manner
  • Ability to demonstrate attention to detail and ensure data/information is accurate
  • Exceptional interpersonal skills and highly effective communication ability in both written and oral form
  • Computer proficiency in e-mail, Microsoft suite applications (such as Word, Excel, Outlook, etc.), and the internet
  • Ability to demonstrate flexibility and adaptability to change and improvement of processes
  • Ability to assess personal strengths/needs and identify needed training to promote own professional development
  • Ability to exemplify a positive, solution-focused attitude
  • Must be detail oriented, able to organize multiple tasks and priorities, and to effectively manage multiple projects from start to finish
  • Solid understanding of the organization’s Care Coordination service offerings for residential settings

    • Education and Work Experience

    Education and Experience: Bachelor’s degree in Human Service field (e.g. Counseling, Nursing, Psychology, Social Work) and 4 years of professional experience within the field of mental health. Must qualify as a QP for Mental Health. Case management or transitional care experience highly preferred.

    Valid Driver’s License Required:

    Yes


    Travel Type:

    Domestic


    Percentage:     70 – 80

    Language:


    Read


    Write


    Speak

    English

    Spanish

    Other:

    Licensure and/or Certification

    Equal Opportunity Employer/ Protected Veteran/ Individuals with Disabilities

    Cardinal Innovations is firmly committed to the policy of providing equal employment opportunity (EEO) to all of its employees and applicants for employment without regard to race, age, color, sex, religion, creed, veteran status, genetic information, national origin, non-job related disability, sexual orientation, and/or gender identity or expression (except as mandated by law). Employment at Cardinal is based solely on a person’s merit and qualifications directly related to professional competence. For that reason, we consider qualified applicants regardless of criminal histories, consistent with legal requirements. Our equal employment opportunity philosophy complies with federal, state and local law and applies to all aspects of employment with Cardinal, including recruiting, hiring, training, transfer/promotion, compensation, benefits and termination.

    If you have a disability or special need that requires accommodation, please let us know by contacting Cardinal’s Human Resources department at HumanResources@cardinalinnovations.org Someone from the HR team will reach out to see how we may be able to assist.

    Physical Demands/ Working Conditions

    Working Environment


    N/A


    Rarely


    Occasionally


    Frequently


    Constantly

    Walking, Standing, Sitting, Stooping

    Balancing, Lifting, Carrying, Pushing, Pulling

    Climbing, Kneeling, Crouching

    Reaching, Handling, Grasping, Feeling

    Talking, Hearing

    Repetitive Motions

    Coordination: Eye, Hand, Foot

    Physical Demands


    N/A


    Rarely


    Occasionally


    Frequently


    Constantly

    Extreme Temperature Cold/ Heat

    Humidity

    Wet

    Noise

    Hazards

    Vibration

    Other:

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    3978 Windgrove Crossing
    Suite 200A
    Suwanee, Georgia
    30024, USA
    contact@eltasjobs.com

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