Merchant Services - Sr. Agile Transformation Coach, VP

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan and Chase brands, the firm serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients.

Chase Merchant Services is the global payment acceptance and merchant acquiring business of JPMorgan Chase & Co. Merchant Services is a leading provider of payment, fraud management and data proprietary platforms provide integrated commerce solutions for all major credit and debit card payments as well as mobile payments. Merchant Services has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value for ecommerce companies.

The Agile Transformation Coach is a partner that drives CMS to embrace Agile practices and mindsets. Our coach understand how to drive an organization to an Agile Enterprise by contributing on building a scalable, sustainable and paced program framework. The Agile coach will lead and build foundational Agile practices, build teams, kick start efforts (IT and non IT war rooms), backing support areas (HR, Finance, Demand Management, Metrics, ect) and Leadership teams embrace new ways of working.

Responsibilities:

Understand the path CMS will require to transform into Agile

Identify main pillars of transformation and propose a program architecture

Create based on their knowledge a scalable program with identified major milestones to ensure Enterprise transformation will take place

Lead and coach the Agile fundamentals, adoption and promoting delivery of business value

Teach and Coach Agile practices and values within the organization to ensure Cultural Change Leadership (Values & Beliefs)

Coach employees and stakeholders to understand and enact Scrum and empirical product development

Promotes Agile practices across all levels of organization to ensure team effectiveness and delivery specially process enablers (risk, compliance, Demand Management, metrics, reporting)

Influence change that increases team performance at a sustainable pace

Work with Scrum Masters to increase the effectiveness of the application of Scrum in the organization

Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization

Help teams to address dysfunctions that may result from misinterpreting, ignoring or rejecting Agile and Lean values and principles

Proactively identify, understand and address impediments caused by current ways of working

Exhibit a deep-passion for continuous learning and provide knowledge gained throughout the entire organization, beyond the team and line of business, and facilitate classes, workshops, and Agile sharing events (e.g. Agile Hangouts, Community of Practice)

Utilize broader experiences and adoption patterns, the Lean/Agile Coach helps the organization and (often multiple) Agile Teams adopt and progress in a feasible way

Ensure the Product Owner knows how to arrange the Product Backlog to maximize value and teach techniques for effective Product Backlog management

8+ years of Agile delivery experience within a large-scale enterprise environment

5+ years of experience in organizational design and transformation within a large-scale enterprise environment

4+ years of experience as an agile coach within a large-scale enterprise environment

4+ years of experience teaching agile delivery frameworks (Scrum, Kanban, XP, etc.)

Highly skilled facilitation and teaching capabilities to handle small (<10 people) to large (<40 people) workshops and/or trainings

Servant Leader – Must be able to garner respect from individuals/teams and be willing to get their hands dirty to get the job

Communicative and Social – Must be able to communicate well with teams, larger practitioner community and Agile thought leaders internally and externally

Facilitative – Must be able to lead and demonstrate value-add principles to a team

Assertive – Must be able to ensure Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls

Situationally Aware – Must be the first to notice differences and issues as they arise, coach the team to resolve internally and if necessary involve management

Enthusiastic Engagement– Must be high-energy and be a source for motivation/inspiration for individuals and teams looking for support and guidance

Conflict Resolution – Must be able to facilitate discussion and drive alternatives or different approaches

Attitude of Empowerment – Must be able to lead teams to self-organization

Attitude of Transparency – Must desire to bring disclosure and transparency to the business about development and grow business trust

Significant experience working with organizational leadership and teams to change and adjust organizational design to promote self-organizing teams within an enterprise environment