Member Service Specialist (Contact Center)

As a Member Service Specialist (Contact Center Representative), a typical day might include the following:

• Problem solve by helping members with challenges on their accounts.
• Perform account maintenance or updates.
• Use multiple systems to process a member’s request
• Become a financial advisor for our members by giving them guidance on the best products and services for them.
• Help our members grow financially
• Become a team member and collaborate with peers and supervisors to make member services better.
• Learn and practice professionalism through multiple media channels.
• Receive coaching and feedback to help you grow and develop in your career.

Requirements:

• High School diploma or equivalent
• Previous sales and customer service experience
• Previous call center experience is preferred
• Proficient computer skills

Benefits:

• Competitive industry pay and the opportunity to earn incentives and bonuses
• Award winning training and development
• Comprehensive benefits package