Medical Secretary – OB/GYN

RESPONSIBILITIES: Administrative/Data Entry

• Maintain physician’s schedule according to physician’s instructions and in accordance with office protocol
• Accurately register and schedule appointments for patients in GE/IDX practice management system
• Schedule appointment requests via patient portal system
• Prepare patients’ charts
• Greet, check in/out and schedule follow up visits for patients; schedule and/or coordinate ancillary tests, procedures and surgeries as necessary
• Obtain pre-certifications/pre-authorizations for services when necessary
• Enter, edit and/or scan patients’ information into EMR system and maintain patient database
• Respond to patients’ general questions about the practice, health insurance coverage and explain billing procedures
• Review and verify patients’ insurance eligibility and benefits under various health plans
• Ensure patients’ messages, prescription requests and referrals are handled in a timely manner
• Forward test results to referring physicians and patients as necessary
• Answer and carefully screen phone calls; obtain detailed information and email or take written messages; direct and transfer calls appropriately
• Address patients’ complaints and problems
• Read, sort and route incoming mail; answer correspondence; prepare outgoing mail
• File, fax and photocopy when necessary

RESPONSIBILITIES: General

• Function as a team member providing coverage for other staff when necessary
• Maintain professional demeanor at all times with patients, physicians and coworkers
• Perform miscellaneous duties as assigned
• Comply with all HIPAA regulations and office safety compliance guidelines
• Comply with all hospital, department and division policies and procedures
• Attend all regular staff meetings and continuing professional development courses as requested
• Ensure service excellence by adhering to the “Seven Competencies” and implementing them in all aspects of job performance: Effective Communication; Job Knowledge; Patient Centered Care; Empathy; Collaboration and Teamwork; Pride and Excellence; Integrity and Credibility

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• 0-1 years of OB/GYN experience
• Computer proficiency
• Excellent oral and written communication skills
• Excellent interpersonal and organizational skills
• Display a positive attitude, high level of energy and commitment to providing excellent customer service

Job Type: Full-time

Experience:

• medical secretary/front desk intake: 1 year (Required)
• OB/GYN medical practice: 1 year (Required)