Medical Front Office Assistant AdventHealth Medical Group

Provides back up to all front office positions; check in, check out, and medical records

Provides data and assistance to Practice Manager / Office Coordinator as required

Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible

Sets up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages

Maintains correspondence, including: progress notes and new patient packets

Updates referring physician database when necessary

Assesses new patient files waiting to be seen and appropriately handles old patient files

Assembles/creates charts for new patients, ensuring policy of noting allergy warnings and two methods of identification are followed

Verifies patient data and insurance to ensure it is updated for accurate billing, inputting updated information into system as required

Constructs insurance copies for proper insurance verification with new patients as requested

Assists with correspondence in obtaining medical necessity letters to appropriate insurance company or business entity

Enters charges for daily reconciliation

Handles patient concerns or refers to administration appropriately

Proficient with computer programs with word processing: PowerPoint, Excel, Word

Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors

Strong emphasis on organizational skills and strong attention to detail and ability to multi task.

Ability to deal with data that is of a sensitive and confidential nature (HIPAA).

Ability to work independently and in a team environment.

Displays professional interactions with all levels of internal and external customers.

Excellent verbal and written communication skills.