Medical Assistant Lead – Coeur d'Alene

The mission of Heritage Health is to deliver a healthcare experience that provides hope, inspires change and extends life for our patients and our community. We are a growing patient-centered practice who is looking for a Medical Assistant Lead in Coeur d’Alene, ID.

The Certified Medical Assistant Lead leads Medical Assistants, and other staff as assigned, in day to day clinic operations. Is responsible for orientation and competency training for MA’s

Minimum eligibility and qualifications:

• Graduate of Accredited Medical Assisting Program
• Current Certification with AAMA, or other recognized certification.
• CPR certification, or must obtain within 90 days of hire.

Duties and Responsibilities:

• Oversee and manage clinical flow, the interaction of all MA staff, and all daily functions.
• Coordinate scheduling of all MA staff and their PTO and sick call.
• Ensure all MAs provide quality medical care by providing comprehensive training and overseeing ongoing competency.
• Inspire fellow team members to fulfill Heritage’s mission to provide compassionate quality care to our community.
• Promote a positive work environment in which team members willingly serve each other and refuse to tolerate unacceptable treatment of others.
• Manage and train MAs to continually improve performance and skill level.
• Recognize achievements and give team members Performance Evaluations.
• Delegate and manage non-care related tasks like temperature logs, immunization logs, stocking, inventory, etc.
• Train all MA team members to provide outstanding customer service.
• With the support of the Director of Nursing, work to resolve conflict among team members and take necessary disciplinary measures.
• Ensure that all MA staff are in compliance with OSHA, HIPAA and other government regulations.
• Ensure that all MA staff are in compliance with Heritage Health policies.
• As a working lead, is able and willing to perform any and all MA tasks. Responsible for completing MA tasks when need arises.
• Attend management/other meetings as scheduled.
• Participate on committees as necessary.
• Order supplies/MMN medications.
• Perform yearly inventory.
• Assist providers/medical assistants with emergency care of patients in the clinic.

Please apply online at: www.myheritagehealth.org/careers

Heritage Health is an Equal Opportunity Employer.