Managed Services Engineer I

The Managed Services Engineer I will service new and existing accounts in our Data Centers and on customer’s sites. The candidate must be able to operate in a professional work environment by analyzing issues that arrive via ticketing system, telephone, or e-mail. Must be able to quickly resolve customer issues, or make the determination to escalate the support issues when needed. Candidate must be highly motivated to handle multiple issues at once. Candidate will need to have the ability to deal with internal and external persons in the support process to ensure customers’ needs are met. Monitors and maintains systems to ensure Managed Services Team achieves the highest level of availability at all times. Will provide feedback to the team members and team lead. Reports directly to Director of Managed Services.

Role and Responsibilities

• Assist in writing and updating of documentation related to department responsibilities.
• Assist in maintaining and updating systems related to department responsibilities.
• Interact and coordinate respectfully with other departments to resolve customer issues.
• Participate in daily activities within department and ensure fantastic over-the-top customer service.
• Interpret and prioritize customer requests and issues.
• Maintains a positive attitude at all times and quickly adapts to change.
• Continually work with the team and ensure the security of all cloud platforms.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Ensure compliance with company internal policies and customer’s policies.
• Recommend solutions to correct issues and faults.
• Participate in rotating “on call” schedule with other members of the team.
• Improves the hardware or software technology environment
• Demonstrates and proves hardware or software technology concepts to other engineers and architects
• Works with remote teams and individuals to resolve issues effectively
• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics

Qualifications, Skills and Abilities Requirements

• 4+ year of proven experience supporting an delivering IT services
• Associates Degree or equivalent experience
• Ability to lift 50 lbs.
• Expert communications skills both verbal and written
• Expert Troubleshooting skills

Completed 1 or more of the below certifications or have equivalent experience. Preference will be given towards individuals with a strong Linux background.

• Linux Server Administrator Certification (LPIC-1) or equivalent with a strong knowledge of Open Source packages like (Apache, MySQL, bind, iptables, SNMP, sendmail, ftp, ssh, Ansible, etc.)
• Strong knowledge and use of scripting (Perl, PowerShell, PHP, Python, etc.)
• 2 or more Windows Server Certification with a strong knowledge of MS applications (SQL, Exchange, SharePoint, etc.)
• CCNA, CCDA or equivalent certifications with Juniper, Brocade, Arista with a strong knowledge of protocols like (TCP, UDP, IP, ARP, ICMP, FTP, HTTP,TLS/SSL, etc.)
• VMware Certified Professional (VCP)

Behavioral Expectations

• Self-motivated to learn new technology and new ways to deliver it
• Customer Service – demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally.
• Understand safety policies and actively promote safe practices in the workplace.
• Maintain constructive relationships and demonstrate respect for everyone contacted.
• If conflict arises focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others.
• Accurately provide and receive information in oral and written communications.
• Consistently provide ideas, opinions, or information in an articulate, professional way. Actively listen to others and demonstrate understanding of other points of view.
• Willingness and ability to adjust to changing conditions or priorities. Take the initiative to identify and act on problems and lead by example. Consistently make decisions that resolve problems.
• Ability to maintain clean appearance and workspace.
• Do you want to join the most talented team in the industry? We are looking for a creative, collaborative, entrepreneurial-like spirit who thrives in innovation and a fast pace environment. The salary for this position is highly dependent on experience and negotiable for the right candidate.
• Green House Data offers outstanding competitive benefits! Want to know more?

Here are just some of the things that we can offer you:

• Flexible Paid Time Off ( YOU take the time you need. )
• 8 Day Holiday Pay.
• Paid Volunteer Day.
• Employer Contributed 3 Tier Medical Plan Options.
• Employer Contributed Dental Plan.
• 100% Employer-Paid Vision Plan.
• 100% Employer-Paid Short Term Disability Plan.
• 100% Employer-Paid $50,000 Life Insurance Plan including AD&D .
• Voluntary Long Term Disability Plan.
• Voluntary Benefits including; Accident, Critical Illness, and Medical Bridge Options.
• Additional Supplemental Life Insurance Plan including Spouse and Children.
• 3% Employer Match Simple Retirement IRA Plan.
• Life Assistance and Wellness Programs.
• Green Initiatives.
• Training and Development Programs.
• Employee Events.
• 100% Employer Paid Gym Membership.
• AND MORE…