Level I Technical Support – 12pm – 9pm Shift

Company Overview

Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing the New York Metropolitan area. We value our employees and invest in their careers, development and growth. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

Level 1 Support Engineer

Lincoln is on the lookout for an individual with between 1-3 years of IT related experience to work the 12pm – 9pm shift. Candidate must also have a strong desire to be a part of a nationally recognized company in the fastest growing industry on earth, and to never hate going to work on Mondays again.

Required Skills

• Self-starter who takes initiative every day
• Ability to work in a fast paced environment
• Excellent written and verbal skills
• Not phone reluctant
• Follow company guidelines
• Must be detail oriented and well organized individual
• Exceptional at being a team player
• A strong belief in ethical business principles

Job Description

• Assist user community in software, hardware and network problem resolution.
• Install, test, and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections.
• Logs calls and takes appropriate action to ensure a satisfactory response with acceptable time frames for the user community.
• Keeps up to date with current trends and is prepared to make recommendations to the improvement of both workstation and server environments.
• Produces support documentation.

Technical Skills

• One to three years in technology experience
• Basic networking familiarity
• A+ Certified (preferred)
• Network + Certified (preferred)
• Windows Desktop Operating Systems
• Microsoft Server
• Microsoft Exchange
• Backup programs
• Networking/Switching hardware
• Active Directory

Benefits

Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.