Japanese Bilingual On-Site Help Desk

Japanese telecommunication company seeks an On-Site Help Desk.

Duties:

– Make a selection of any hardware, pricing check and create Quote

– Install new / rebuild Server/PC/OA Equipment and configure HW, peripherals, services, settings, directories, storage etc.

– Investigate and troubleshoot issues for Server/PC/OA Equipment

– Repair and recover from HW or SW failures.

– Coordinate and communicate with our customers and venders.

– Documentation (Create Customer Profile, Diagram, Operational Information, Knowledge Base, Trouble History, etc..)

– Technical activities for Network Equipment (Cisco Router/Switch, Juniper SSG etc.) Configuration and Installation by instructions.

– Investigate and troubleshooting with carrier and vender

– Documentation (Create Customer Profile, Diagram, Operational Information, Knowledge Base, Trouble History, etc..)

Qualification / Requirements:

– Japanese Skill: Business Level Preferred (Conversation Level is Must, Reading/Writing Skills Better)

– Help desk support experience plus

– Work experience as LAN Administrator. (Systems Administrator, Lotus Notes)

– At least 3 years of computer/Server network related work experience

– At least 3 years of working TCP/IP field

– Communication skills with customers, vender/carrier and company staff.

– On-site to customer office

Other Information

Regular hours: 8:00-17:00, Mon- Fri

FLSA: Non Exempt

Wage: $50,000 per year

Start Date: 7/1/2017

Contract Term: 1 year with possible extension

Relocation Support: Yes

Job Type: Full-time

Salary: $50,000.00 /year

Required experience:

• Help Desk: 1 year

Required language:

• Japanese