Hotline: 678-408-1354

ITIL Data Analyst (Servicenow)

Rangam Consultants Inc. Waltham, MA 02451 Information Technology

Qualifications

  • Experience:

  • ITIL, 5 years (Required)

  • CMDB, 5 years (Required)

  • Data Analysis, 5 years (Required)

  • Location:

  • Waltham, MA 02451 (Required)

    • Full Job Description

    Description:

    Overall Experience level: 5+ years in IT with a minimum of 3+ years as a Data Analyst in a fast-paced agile environment.

    Data Analyst Responsibilities:

  • Advanced analytical knowledge of data
  • Performs complex analyses.
  • Managing master data, including creation, updates, and deletion.
  • Commissioning and decommissioning of data sets.
  • Processing confidential data and information according to guidelines.
  • Creation of Operational Metrics
  • Helping develop reports and analysis.
  • Managing and designing the reporting environment, including data sources, security, and metadata.
  • Supporting the data warehouse in identifying and revising reporting requirements.
  • Supporting initiatives for data integrity and normalization.
  • Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems.
  • Generating reports from single or multiple systems.
  • Troubleshooting the reporting database environment and reports.
  • Training end-users on new reports and dashboards.
  • Providing technical expertise in data storage structures, data mining, and data cleansing.

    • Data Analyst Requirements:

  • Expert Excel Skillsets
  • Experience with Service Now (SNOW) portal
  • Experience with configuration management database (CMDB)
  • Technical understanding of Operating Systems including Windows, Linux, UNIX, etc
  • Technical Understanding of network appliances
  • Work experience as a data analyst or in a related field.
  • Ability to work with stakeholders to assess potential risks.
  • Ability to analyze existing tools and databases and provide software solution recommendations.
  • Ability to translate business requirements into non-technical, lay terms.
  • High-level experience in methodologies and processes for managing large scale databases.
  • Demonstrated experience in handling large data sets and relational databases.
  • Understanding of addressing and metadata standards.
  • Excellent written and verbal communication skills.
  • Bachelor’s degree

    • Contract length: 12 months

    Job Types: Full-time, Contract

    Salary: $63.00 – $98.00 per hour

    Schedule:

  • 8 hour shift

    • Experience:

  • ITIL: 5 years (Required)
  • CMDB: 5 years (Required)
  • Data Analysis: 5 years (Required)

    • Location:

  • Waltham, MA 02451 (Required)

    • Work Remotely:

  • Yes, temporarily due to COVID-19
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    Contact Us

    Eltas EnterPrises Inc.
    3978 Windgrove Crossing
    Suite 200A
    Suwanee, Georgia
    30024, USA
    contact@eltasjobs.com