IT Technician II

This position is responsible for installing and maintaining computer hardware and software; maintaining and installing local area network systems; and providing technical assistance and guidance to end users.

Essential Functions

Examples of essential functions are interpreted as being descriptive and not restrictive in nature.

Job Description

Installs, configures, tests, and maintains hardware and software including workstations, printers and other computer-related devices, and new and upgraded software. Develop scripts to distribute images and installation packages. Create, test, manage, troubleshoot and maintain operating system images for all platforms in production.

Troubleshoots and resolves technical problems providing technical maintenance and repair support to end users. Manage out-of-warranty hardware repairs including recommendations of parts to be ordered. Directs more complex problems to higher level technical personnel and/or arranges for equipment service for major repairs.

Maintains network systems and servers; installs and configures network software and interfaces at workstation level; maintains network security; configures software, user accounts, and web pages for District departments and personnel.

Manages the phone system and main circuit; communicates with staff on phone requests and issues.

Configures and test video conference equipment with Service Provider; schedules video conference for the District and for all other community colleges.

Runs and monitors the daily production schedule and operates Enterprise Server Systems. Assists with Server installations and setups.

Processes work requests and prioritizes tasks maintaining records of completed tasks. Create, test, manage, troubleshoot and maintain documentation including: checklists for image creation, driver versions per image, image updates in progress and required.

Researches and determines appropriate need for workstation hardware, software, printer and copier; provides recommendations on the purchase of hardware, software and peripherals and maintains contact with technology vendors.

Assures compliance with technical standards and software copyright laws; assures adherence to safety codes and regulations applicable to working with high voltage.

Prepares and maintains a variety of records, logs and reports concerning work procedures, materials, parts, inventory and the repair and maintenance of equipment and software. Evaluate equipment to determine whether to repair in-house, send out, or surplus.

Communicates with other departments and staff to determine their technology needs and provides solutions.

Train team members in technical areas to improve skills. Develop, conduct and provide technical training and assistance for technical staff and end users; writes and updates technical and user documentation.

Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.

Deliver, assemble and install instructional media equipment; assure that multimedia systems are properly installed and functioning correctly.

Performs a variety of skilled and technical duties related to the troubleshooting, repair and adjustment of multimedia systems and other computer equipment.

Performs related duties as assigned.

Working Relationships

The IT Technician II maintains frequent contact with various District departments and personnel, vendors and outside contractors.

Knowledge, Skills and Abilities

Knowledge of current computer hardware, software and related peripherals

Knowledge of various computer software applications

Knowledge of video conference equipment

Knowledge of the District telephone system, maintenance and repair

Knowledge of web page creation, publication and maintenance

Knowledge of principles and practices of electronics as related to computer hardware and peripherals

Knowledge of electronic theory and circuit analysis skills

Knowledge of the principles, practices and techniques of training and providing technical instructions

Knowledge of the correct English usage, grammar, spelling, punctuation and vocabulary

Ability to analyze situations accurately and adopt a certain course of action

Ability to plan, organize and prioritize work

Ability to lift up to 80 pounds

Ability to meet schedules and time lines

Ability to communicate effectively, both orally and in writing

Ability to understand and follow oral and written directions

Ability to establish and maintain effective working relationships with others

Special Requirements

Coursework must be verifiable on a legible transcript.

Minimum Qualifications

Two (2) years of college coursework in Computer Electronics, computer Sciences or a related field.

Minimum of four (4) years’ experience installing and maintaining hardware and software in a network environment.

Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff.

Desirable Qualifications

Working Conditions

College or District information systems office environment; subject to lifting heavy boxes and equipment (up to 80 pounds unassisted); subject to repetitive bending, stooping and use of upper extremities; subject to exposure to electrical hazards.