IT Technician

As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.

Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.

Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.

As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.

Job Expectations:

• Working with customers/employees to identify computer problems and advising on the solution

• Logging and keeping records of customer/employee queries

• Analysing call logs so you can spot common trends and underlying problems

• Updating self-help documents so customers/employees can try to fix problems themselves

• Working with field engineers to visit customers/employees if the problem is more serious

• Testing and fixing faulty equipment

Job Type: Full-time

Job Location:

• Crystal River, FL 34429

Required education:

• High school or equivalent

Required experience:

• Computer IT: 1 year