IT Systems Engineer (Junior) (North County)

ABOUT US:

We are an ITIL process based, growing company located in North County looking for one position: Junior Systems Engineer to add to our team. As we move into the increasingly changing Information Technology space, our IT needs are growing. Our core focus initiatives are VM Ware, Hyper V, BDR, LabTech, Connectwise, Amazon Web Services and Microsoft Azure. If you would like to be involved with any one of these technologies, this is the company for you.

ABOUT THE ROLE:

You will be assisting a key person in our Systems Engineering group. Alongside other team members you’ll assist in administering our Windows Servers and help with Exchange, AD, VM Ware & HyperV administration and support from a Tier I & II perspective.

The primary role is to support end users of all systems within our control. This includes communicating with technical and non-technical client personnel, managing the helpdesk, validating tickets, installing software and hardware, communicating with end users, and responding to issues with network hardware or operating systems. This person will also be responsible for implementing and securing client computing environment and uphold best practices and policy. All Personnel will have overlapping responsibilities. The person will also analyze and resolve end user hardware/software and connectivity issues in a timely and accurate fashion, and provide end user training where required. The qualified candidate must be able to manage resources in a complex Highly-Available environment and maintain accountability and organization of the same. Must be able to document each task in a timely manner after each ticket closure.

PRIMARY RESPONSIBILITIES YOU WILL ASSIST IN ALONGSIDE A SENIOR ENGINEER:

Support Microsoft client and server Operating Systems, and other related software
Provide front-line support for all helpdesk inquiries
Install, configure, maintain, and troubleshoot end client desktops/laptops/servers
Replicate User Issues and Perform Troubleshooting
Escalate Helpdesk Tickets to Administrators, Engineers, or Management as necessary
Troubleshoot Firewall issues on various firewalls (Cisco, Palo Alto, Meraki & Sonicwall)
Ensure Procedure is followed and Documentation is adequate for all tickets prior to closing
Educate Users on System Use and Troubleshooting
Install and Support MS Office Applications
Distribute, Manage and Support End-User desk and Smartphones
Perform Active Directory Maintenance such as Password Resets and Granting Permissions
Perform as a system administrator and network engineer maintaining, updating and enhancing the production systems and network, including monitoring, managing, and tuning servers, systems and networks to ensure expected availability and performance levels are achieved.
Operating System Validation and Testing as needed
Interact with clients across different functional roles in different companies
Liaison between Technical and Non-Technical client contacts & between sales and end user
Perform System failure analysis and recovery
Recommend and implement changes to operational processes
Participate in an on-call rotation to support Tier 1/2 Support Personnel, Hosted Events/Alarms, or escalations generated by the support staff.

SHARED RESPONSIBILITIES WITH ANOTHER SENIOR ENGINEER:

Field Tech Support Calls from External Clients
Support Internal Users/Troubleshoot User-related issues
Manage Helpdesk Queue and Respond to Requests
Must be able to learn and functionally use ConnectWise & LabTech software.
Manage Active Directory, ERP Line of Business applications, all other user accounts, permissions, and access rights.
Support critical enterprise application servers when required or assigned.
Work with other IT Personnel to ensure seamless operations with tech support staff
Ensure all policy compliance controls are adhered to.
Reactive Maintenance first, then Proactive Maintenance (i.e. Verify Backups, event logs)
Equal participation in 24x7x365 on-call coverage is required.
Must be customer focused, action-oriented, able to set priorities, problem solve and possess strong business acumen.
Strong experience with system management tools, logical file systems, and client/server environments
Strong troubleshooting skills
Ability to work in a team environment.
Must possess excellent communication, and project management skills.