IT Support Technician

Datamode Corporation is an IT Services and Hosting provider with room for the right individual to complement our team. Our ideal candidate is a natural problem solver who is confident in their abilities and enjoys interacting with customers and teammates. Do you possess a strong work ethic, have an outgoing personality, can think on your feet, resolve technical issues quickly, learn rapidly and can communicate with customers in plain English, with patience and empathy? We have great customers and interesting projects where you can utilize your current skills and develop new ones.

Full-time position based in Covington, GA office with regular travel to Fairburn, GA.

Rotating after-hours and weekend on-call support. Occasional weekend project work.

Responsibilities:

• Provide on-site and remote technical support for end-users involving troubleshooting and repair of hardware and software, LAN/WAN networks, peripheral and mobile devices
• Install and configure networks and systems based upon tested images and configurations
• Monitor Help Desk requests and console indicators to identify and resolve issues
• Ensure support requests are given a permanent resolution in a timely manner
• Follow-up with clients and team to confirm problem resolution and customer satisfaction
• Perform proactive network, hardware and software maintenance
• Log service requests, incidents, problems, and project activity into tracking systems for service, support and project billing
• Provide timely completion of reports and project documentation
• Diligently pursue assigned certification and competency training to gain new product knowledge and technical skills

Qualifications:

• Thorough knowledge and understanding of networking, system hardware and peripherals
• Strong knowledge of Windows, Linux and Apple software and support methods
• Hands-on knowledge of Mobile Device Management and mobile device provisioning
• Competent with Virtualization technologies (Microsoft Hyper-V, VMware, KVM, Parallels, etc.)
• Experience with SIP-based VoIP Telephony architectures
• Ability to learn and support line-of-business and industry-specific software applications
• Possess excellent verbal and written communication skills
• Are well organized, detail oriented, and able to prioritize tasks
• Willing to follow company methods and procedures while contributing enhancements
• Can focus on delivering superior quality service and support

Experience & Certifications:

• Current in Desktop, Server and Network Support: 4+ years in MSP environment preferred
• CompTIA A+, Network+, Security+, and MCP or higher.

Education:

• High School Degree or GED required
• Associate Degree or higher preferred

Other:

• Reliable transportation required
• Background check and drug testing required
• NO RECRUITERS

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• IT Support: 4 years