IT Support Technician

Position Summary:

The I.T. Support Technician is primarily responsible for helpdesk inquiries, maintaining business workstations, software, printers, desk/cell phones and general troubleshooting.

Primary Responsibilities

• Install and update operating systems and related corporate software.
• Diagnose errors in Windows, Microsoft Office, and other company applications.
• Install, configure, and troubleshoot all necessary technology-related devices including video, sound, modem, printer, scanner, camera, cell/desk phones etc.
• Troubleshoot virus/spyware/malware issues.
• Assist end users both on site and remotely.
• Perform other duties and functions as assigned.

Skills & Personal Characteristics:

• 6 months or more of hands on experience.
• A+ certification or equivalent work history.
• Ability to research, work through and troubleshoot complex problems including but not limited to operating system, virus, and network/internet connection issues.
• Hands on experience troubleshooting Microsoft Office products primarily Microsoft Office 2010, 2013, 2016 and Office 365.
• Basic command line knowledge.
• Windows 7, 8, and 10, experience.
• Smart phone troubleshooting and set up skills required.
• Experience with software installations, upgrades and configuration.
• Ability to lift and or maneuver up to 35 pounds.
• Must align with corporate core values.
• Must have the ability to maintain a strong focus on quality, accuracy and attention to detail.
• Strong organizational skills with the ability to prioritize and multi-task in a fast-paced high stress environment.
• Excellent verbal, written and communications skills with the ability to articulate technical information in layman’s terms.
• Must have excellent customer service skills necessary for a business environment.
• Able to adjust to flexible hours, weekend and offsite work required as needed.

SABEY offers highly competitive wages based on education and work experience. We also offer a highly competitive benefits program that includes a 401(k) plan, health and dental insurance, sick leave and paid vacation.