IT Support Specialist

Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world’s third largest leading premium spirits company … where each employee is treated like family and trusted with legacy. With our greatest assets – our premium spirits and our people – we’re driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.

Beam Suntory currently has the following position open in Chicago Illinois , United States .

IT Support Specialist

Mission

The IT Support Specialist professional serves as a technical expert and participates in and oversees a variety of analytical and technical assignments that provide for problem diagnosis and solutions, documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in the IT technology infrastructure environment. This position requires a demonstrated ability to act as a single point of contact for assigned incidents and service requests. The specialist will be responsible for managing tickets in our ticketing system and attaining the SLA as well as providing first and second line troubleshooting of IT related problems from software to hardware. Can take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. Maintain a high degree of customer satisfaction. The employee performs a range of professional assignments. Independent judgment is required to carry out assignments that have significant impact on services or programs service for all support queries. Will be required to document support information and resolutions for knowledge base. Participate in tasks and projects with a global team collaboratively.

This is a great opportunity because…

Great opportunity to be part of a Global industry-leading company
Working with and supporting the latest technologies
Fast paced and great working environment
Ongoing professional development and promotional opportunities

Desired Qualifications

Bachelor’s degree or educational equivalent
Minimum of 5 years’ experience in similar position/role
Experience in a global IT role a plus
Minimum of 2 years’ vendor management experience
ITIL certification (preferred)
Availability to travel, >5%
Demonstrated advanced knowledge supporting Microsoft products Windows 7/10, Office 365, Intune, SCCM and Apple Products, iOS and OS X. Minimum 4 years.

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Beam Suntory is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, national origin, genetics, disability, age, sexual orientation or veteran status. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.