IT Support Engineer » EltasJobs

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Part of a global team of Local Site Support Engineers providing end user IT support to office and field-based employees across South Africa and the wider region.

PURPOSE

Under general supervision, provide remote and on site 2nd and 3rd tier Information Technology (IT) support to end-users, to restore service and /or identify and correct core problems

RESPONSIBILITIES

Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems

Responsible for meeting specified service level standards.

Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.

Delegate IT support tasks, provide training and advice to more junior team members.

Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.

Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures

Participate on global and regional project teams.

Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.

Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.

Perform other duties as required.

All responsibilities are essential job functions unless noted as nonessential (N).

Ability to establish and maintain effective working relationships with co-workers, managers and clients.

Project management exposure.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Working knowledge of Microsoft server, workstation and networking technologies.

Working knowledge of industry standards with regards to system and network administration.

Possess excellent verbal and written communication skills.

Ability to establish and maintain effective working relationships with co-workers, managers and clients.

Project management exposure.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Ideally have worked within an IT remote support role previously.

Proven ability to learn and apply new technology.

Knowledge of Windows & Apple OS administration – Primarily Windows 10 and some Windows 7

Have successfully executed deployments, upgrades and new installations of hardware and software.

You will be professional, flexible and well organised as well as having excellent communication skills with the ability to deal with customers of various levels and technical knowledge.

PHYSICAL REQUIREMENTS

Extensive use of the telephone and face-to-face communications, which requires accurate communication skills

Significant use of keyboard involving repetitive motions with fingers.

Ability to bend, stoop, crawl and lift up-to 60 pounds/27 Kg.

Travel may be required.

ADDITIONAL REQUIREMENTS

May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.