IT Support Engineer

Position Summary: This position focuses on three main functions: game; (i) providing Lakers organization with IT support; (ii) providing IT support for events at the UCLA Health Training Center, and (iii) providing afterhours IT Support. Key metrics used to evaluate performance:

Meeting Service Level Agreements (SLA’s)

Number of IT issues resolved/ time to resolution

Employee feedback

Essential Functions (Duties & Responsibilities**): **Responsibilities subject to change based on organizational needs and direction from management.Education/Certification:

Must hold at least one of these Certifications: Microsoft MCP or Greater, Cisco CCNA or Greater, or the Comptia A+ or greater.

Bachelor’s degree (preferred)

Previous experience:
Minimum of three (5) years of experience installing and maintaining enterprise computer systems and other IT infrastructure.

Has experience working within a ticketing system

Experience with Server maintenance and backups

Experience writing simple How-to documentation for users

Experience working in sports or entertainment a plus

Office 365

Supported Technologies:
Windows Server 2008 R2/2012/2016

Active Directory, DNS, DHCP, WDS, File and Print Services, Remote Desktop Services, DFS

Microsoft Windows 7 and 10

Apple device and OSX support

LanDesk Management Suite

MS Office Suite and Office 365

Cisco Unified Communications

Webex and Cisco Spark

Cisco Routing, Switching and Wireless Technologies

Hyper-V and VMWare

SalesForce

TicketMaster Archtics

Palo Alto Firewalls

Cloud Services

SSO/MFA

Maintain Technical Documentation

Inventory controls

IPTV and Video Surveillance Systems

Stadium Infrastructure

Knowledge, skills, abilities:
Exceptional oral and written communication skills are a must

Desire to learn and implement new technology

Exceptional time management skills

Proven ability to work in a fast-paced environment

Organized with a high attention to detail

Ability to work well with a team

Physical Demands: Must be able to lift a min of 50lbs.

Location: El Segundo (offices M-F and all SB Lakers games), downtown Los Angeles (Staples Center for all Laker home games), all pre-season games, and other occasional off-site events, as needed

Travel: Less than 5% of the time; willing travel to all pre-season game locations

Hours: Regular office hours, except on home game days. Overtime is mandatory; must be available to work evenings, weekends and holidays. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.