IT Support Center Analyst

Tasks include a range of activities from working on multiple, complex projects independently to functioning at a high level of technical variation and difficulty. Serves as a consultant and provides technical advice to other technicians, staff and faculty. Provides consultation and advice on major implementations, ensuring services are not compromised and provides technical leadership on integration of various related systems. Provides high quality, prompt and responsive user support services to the Virginia Maryland Regional College of Veterinary Medicine, as well as providing hardware and software technical support as needed. Solves routine computer operation problems and works closely with Systems Administrator to solve more complicated problems related to supporting and enhancing college servers and networking. Provides video teleconferencing support for the College. Provides classroom and conference room audiovisual support as necessary.

Required Qualifications:

Extensive knowledge of MS Windows and Macintosh operating system installation & troubleshooting; extensive knowledge and experience supporting MS Office, email applications, web browsers, Adobe applications and other common desktop software; experience working with server and networked computing environments, TCP /IP, wireless networks and software troubleshooting; working knowledge of mobile computing and mobile OS such as iOS and Android; knowledge of desktop security best practices; ability to effectively analyze, research and solve technical problems; work in a team environment as well as independently, and interact effectively with faculty, staff, students and vendors; must be able to provide clear and concise written and verbal communication and make decisions within the scope of responsibility or escalate problems as necessary. Must be able to safely move and handle up to 50 lbs.

Preferred Qualifications:

Bachelor’s degree in Information Technology or related field or equivalent combination of education, training, and experience; experience with video teleconferencing and audiovisual equipment; experience providing documentation and training to end users; experience with university policies, procedures, and systems.

Employment Conditions:

Must have a criminal background check, Emergency Personnel – health & safety related, Other (Describe Below)

Must have a conviction check:

Yes

Describe Other:

This position may be considered essential and required report to work during emergency and inclement weather closings.

Occasional travel to off-site locations on campus and night and weekend work if necessary.

Employment Comments:

How to Apply for this Job:

For a full description of the position, the requirements, and to apply, please go to www.jobs.vt.edu. To be considered, Applicants MUST apply on-line to posting number SW0170355, by the close date May 29, 2017. If you have any questions please call our HR Service Center @ 540-231-9331 or email HRServiceCenter@vt.edu.

Employee Category:

Staff (Salary)

Appointment Type:

Regular

If restricted or temporary, enter end date:

FLSA Status:

Non-exempt: Eligible for overtime

Academic Year or Calendar Year:

Calendar Year

Percent Employment:

Full-time

If part time, enter Percent Time:

Pay Band:

4

Pay Range:

Commensurate with Experience

Department:

Dean – Veterinary Medicine

Work Location:

Blacksburg

Location, if not Blacksburg:

Location Zip Code:

24060

Work Schedule:

M-F 8-5pm

Posting Date:

05/08/2017

Review Begin Date:

Job Close Date:

05/29/2017

Restricted to university employees only?

No

Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.