IT Support Analyst » EltasJobs

IT Support Analyst
Deloitte US Delivery Center – Core Business Operations
Location: Lake Mary, FL

Are you an experienced, passionate pioneer in technology? A roll-up-your-sleeves technologist who wants be part of a collaborative environment? An innovative professional who can incorporate new ideas in a think-tank and share new ideas with your colleagues? If so, consider an opportunity with our US Delivery Center – we are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below …

The work you’ll do
In this role you will answer, evaluate, and prioritize incoming telephone calls or self-service tickets for assistance through analysis and problem resolving on a wide range of hardware, software, networking, other computer-related technologies.

Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service at the earliest

Provide first-line investigation and diagnosis of all Incidents and Service Requests

Keep users informed about their Incidents’ status at agreed intervals

Owns all Incidents and Service Requests throughout the life-cycle

Atlassian Tool Configuration & Management

Access & Identity Management

24*7 Automated Monitoring Support

The Team
Our Systems Engineering team delivers large-scale software applications and integrated systems, and assists clients with architecture design, assessment and optimization, and definition. We develop service-oriented architecture (SOA) and other integration solutions to enable information sharing and management between business partners and disparate processes and systems, and we deliver technology enablement to support CIO services transformation.

Systems Engineering professionals focus on key client issues that impact the core business by maximizing operational value, driving down the cost of quality, and enhancing technology innovation. Our teams deliver a wide range of services, including application architecture design and optimization, application modernization, business process management and solution integration, custom application design and development, and large-scale technology delivery program efforts.

Required Qualifications

Bachelor’s Degree

1+ years’ experience with IT development solutions

Knowledge in development methodologies specific to Agile and Scrum

Ability to use solutions such as JIRA and or Confluence

Provide support on requests while working directly with client and triaging requests to appropriate level support teammates

Monitor, update, and manage service desk requests in accordance with Service Level agreement requirements

Handle case management, change requests, case assignments and reporting

Preferred skills will include automation scripting skills such as: Python, Bash, Perl, Ansible or similar solutions

Ability to work on shift schedule and flexibility to work any shift as needed

Must live in or be able to relocate to Lake Mary, FL area

Must be able to travel up to 20% (while 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)

How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Recruiter tips
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