IT Specialist

***SHAREPOINT EXPERIENCE STRONGLY PREFERRED***

As a leader in the housing industry we pride ourselves in our diverse workforce, can-do attitude, and, above all, unwavering focus on customer service.

We invest in our people by providing the best in training, mentoring, and coaching to support personal and professional growth. We offer opportunities for valuable professional experience in a collaborative work environment, with strong leaders and support. We believe in rewarding excellent performance with opportunities for career advancement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Administer multiple systems and monitor employee use, critically examining and identifying training opportunities for employees
• Assist the IT Systems Coordinator and act as back-up in the IT Systems Coordinator’s absence
• Assists NMA staff in implementing solutions for printing, internet, and general computer problems.
• Processes all new hire, termination, and access request paperwork in a timely and well tracked manner
• Assists staff in the use and functionality of our systems of record as necessary
• Administers, organizes and maintains the wiki site
• Lieutenant Administrator for the NMA SharePoint tracking site
• Reviews, Processes and Collects data for PIC/EIV access in a timely and accurate manner.
• Develop and maintain a variety of reports using information gathered from multiple sources
• Analyze data and recommend solutions for business process improvement
• Document and update program policies, procedures and workflows as required
• Critically evaluate information gathered from multiple sources
• Explain reports and recommendations to multiple audiences
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Conduct all job functions in alignment with the PHA Administrative Plan, HUD regulations and other state and local requirements
• Obtain certification in Housing Choice Voucher Specialist within 120 days of employment
• Ensure regular attendance and punctuality
• Perform other duties as assigned

QUALIFICATIONS:

• A four-year degree from a regionally accredited institution in Information Technology, Public Administration, Social Science or equivalent experience.
• At least one year of work experience that may include internship experiences.
• Proficiency with all Microsoft Office applications, excellent Microsoft Excel skills
• Understanding of and experience with SharePoint (2007 or 2010) is preferred; not required.
• Hands-on experience with Elite preferred. Experience should include day to day administration and management, Conductor administration, and Elite report development.
• Excellent writing skills and an ability to write and maintain technical documentation, as well as troubleshoot and explain technical issues and concepts to the layman.
• Experience with Public Housing/Housing Choice Voucher program and or financial systems preferred.
• Self-motivated and focused, with a positive outlook and excellent organizational skills.
• Experience working in a project team-oriented environment.

If you are seeking a position where you can take pride in knowing that you are making a difference in the lives of individuals and families participating in the affordable housing program, where your dedication, attention to detail and time management make an impact daily in strengthening the local communities, joining the Nan McKay team is a great place to start that journey.

Just as we believe in leading the customer service standard, we insist on constant growth for our people, and so we offer all full-time employees tuition reimbursement (after one year of employment), continued learning management support, and leadership training. We strongly encourage you to learn more about our company. Check us out at: http://www.nanmckay.com.

If the IT Specialist position resonated with you we would love to learn more about your skills and qualifications!

We look forward to your submissions through Indeed.com or feel free to submit a cover letter and resume through the careers link at the top of our home page.

Job Type: Full-time

Job Location:

• Miami, FL