IT Specialist

Would you like to work in a casual and friendly environment? Our Library System is searching for an experienced IT professional to work as a member of our small, but busy, team. Let your IT experience shine with us! Apply today!

Position Title: IT Specialist

Location : Administrative Offices, 9601 Capital Lane, Largo, MD 20774

Hours: Full Time (40 hours/week); Mon – Fri; 8:30am – 5pm

Salary: $52,872 per year or $25.41 per hour. Excellent benefits package.

To Apply: Submit an employment application, cover letter and resume today! Click the link below or visit us online at http://ww1.pgcmls.info/1297. Skills assessment must be completed as part of the application.

Closing Date for Applications: Required paperwork and skills assessment must be submitted by 4pm, June 1, 2017.

Examples of Duties:
Provide technical support and hands-on help for all PGCMLS employees; respond to emails and texts as required; assist users in troubleshooting Microsoft Office suite and various core applications; provide support for Microsoft Operating Systems (Windows 7, 8 and 10); assist users with application specific issues, including software-licensing issues; utilize Active Directory database to reset passwords and create or manage users; assist with Google Apps and email support and password creation and resets; control user’s computers utilizing remote access tools; travel to branches to assist with IT support as needed; provide database asset management tracking and inventory duties; assist with setup and deployment of new computers and devices; assists with creating and manages computer images for staff and public computers; assist with administering Polaris and adding users; train users as needed on new software and hardware; assist in the research and procurement of new computer equipment and software packages; manage help desk tickets and user requests from all locations; assist with managing enterprise solutions using consoles to manage and deploy software; assist in evaluating current automated office functions; make recommendations on technical and operational changes or enhancements to existing system configurations, usage, and procedures to enhance the overall effectiveness of systems; support Envisionware software and hardware for eCommerce and creates monthly reports. Assist with special projects as required. Act as an ambassador and advocate for the library. Attend meetings, trainings, and workshops as assigned. Adhere to all PGCMLS policies and procedures and the union contract. Perform other duties or responsibilities that are related to the position.

Qualifications/Requirements:
Possession of a Bachelor’s degree in information technology, computer science, or a related field; 5 years’ experience in help desk environment; 2 years’ experience with Windows Server; Network+ certification required. Imaging software experience required. Experience in software installation and maintenance. Experience with enterprise server applications. Experience with typical applications such as Microsoft Office and Adobe Acrobat. Knowledge and understanding of Windows based OS (Windows Server 2008 & 2012 and Windows 7, 8 and 10); understanding of Windows domain based networking environments; and understanding or willingness to learn Google Apps or Office 365. Strong technical ability and customer-service interaction skills. Ability to work with other company IT professionals to maintain company computer assets. Demonstrated ability to establish and maintain effective working relationships with diverse staff and external contacts. Demonstrated ability to follow oral and written instructions; produce accurate work; and meet deadlines. Ability to multi-task and work in fast-paced environment. Ability to communicate effectively both orally and in writing. Ability to exercise initiative and independent judgment. Participates in IT On-Call rotation. Work involves extensive standing; walking; reaching, stooping, bending, grasping and moving objects; and use of computer, telephone and other office equipment.

Union Status: Included